Quality Assurance Analyst

Job Description; Job Description The Consultant's responsibilities include, but are not limited to, the following: . Develop System Test Plans and conduct multi-week system test scenarios to verify proper operation of changes to scratch-off and on-line sales, activity, validation, billing, and inventory tracking processes. b. Assist with selection and integration of a test tracking/management tool. c. Witness Vendor and/or conduct unit and integration level tests to verify enhancement modifications and anomaly corrections to the system and document the results of these tests. d. Researching Lottery gaming system incidents and anomalies and report findings to the Information Resource Manager. e. Track Lottery and Vendor defect reports to closure following Lottery and vendor configuration management practices. Prepare and submit Software Change Requests to provide system enhancements or correct system deficiencies. g. Review, comment and, follow-up via corrective action, the result of development documentation analysis to include Requirement Specifications, Design Documents, User Manuals and Gaming Planning documentation. h. Assist users to define required software enhancements and communicate this information to Lottery Vendor Management and Software Developers. i. Work with the Information Resource Manager and Games Administration Managers to develop testing schedules, train the Analysts on effective testing practices, and develop and maintain defect reporting processes and issue escalation procedures. j. Support development of Lottery Software Quality Assurance (SQA) Policies and Procedures. k. Assist with training of project and SQA personnel in support of SQA tasks. l. Provide direction to SQA Analysts on performance of SQA duties. m. Assist in educating users on features and enhancements of Lottery vendor software products. n. Performs related work as assigned. o. Provide exceptional customer service to all internal and external customers Skill set info Extensive experience in systems development, testing and/or business experience. bility to exercise independent judgment. b. Knowledge of Lottery Systems Preferred. c. Knowledge of ticketing and bug tracking systems. d. With assistance from the Information Resource Manager, ability to clearly communicate system capabilities and limitations to users and department directors. e. With assistance from the Information Resource Manager, ability to communicate Lottery requirements, needs and direction to the Lottery gaming vendor(s). f. Working knowledge of data processing principles and terminology. g. Knowledge of word processing, spreadsheet, and electronic mail programs. h. With assistance from senior personnel, ability to create detailed test scripts, document test ctivity, and audit system reports to verify the integrity of system operation. i. With assistance from senior personnel, ability to understand complex system processes and communicate verbally and in writing with technical and non-technical personnel. j. Ability to organize and prioritize tasks. k. Ability to keep immediate supervisor informed of pertinent information relating to job responsibilities. Education Bachelor's Degree in Computer Science, Information Systems, or similar, or equivalent work experience. Certifications (if required) Documentation Required for submission For each proposed Candidate, at least three professional references that can substantiate the capabilities of Candidate's skill sets and experience; Resume Self-Certification Form for each proposed Candidate attached along with the ID Proof Work Hours It is expected that work will be conducted during the normal business hours of 8:00 AM (ET) to 5:00 PM (ET), Monday through Friday (excluding state recognized holidays), or as arranged by the Contract Manager. This schedule allows for one (1) non-billable hour for lunch. Due to the sensitivity and urgency of these projects, at the Lottery's sole discretion, the Contractor's Consultants may be required to provide services outside of normal business hours, including weekends and holidays, that will be billed at the same hourly rate as normal business hours. ccount Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted Yes Remote work No dditional Notes if any The Contractor's Consultant(s) are expected to report to the Lottery Headquarters, located at 250 Client Drive, Tallahassee, FL 32301, to perform services as described in this RFQ.