PC Technician Intern

Why Work at Banner? For over 50 years, Banner Engineering has been at the forefront of some of the biggest industry trends, such as the Industrial Internet of Things (IIoT), and our photoelectric, ultrasonic, and vision sensors, LED lights and indicators, monitoring solutions, and other safety products are used by Fortune 500 companies and industry leaders worldwide. Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do. Position Summary In this role, you will provide IT helpdesk support to all Banner computer users. You will be responsible for hardware and software troubleshooting, desktop/laptop/terminal installation and configuration, and support for client based operating systems and productivity software, as well as assisting in maintaining hardware and software inventory, client patch and system management, application delivery, personal computer imaging, antivirus/anti-SPAM protection and other related end-user technologies. This internship is ongoing, with part-time hours available during the school year. What Youll Be Doing Provides customer service for all hardware and software issues, utilizing company Helpdesk ticket tracking system (KACE). Properly documenting requests/issues and resolutions. Setup, maintain, analyze, troubleshoot, and repair personal computer hardware (laptops, desktops, and terminals) and related peripherals (printers, monitors, mice, cameras, etc.). Install, configure, maintain and troubleshoot personal computer software including: Microsoft Windows, Microsoft Office, Adobe, ShoreTel Call Manager, Lotus Notes, Java client, Internet Explorer, VPN clients, and any other related client software. Provide technical support in local and wide area network technologies. This support includes Ethernet, wireless, TCP/IP, DHCP, DNS, VPN, and other networking technologies. Assist in maintaining accurate personal computer and technology assets inventory. Assist in supporting user account information, security, group policy, patch management, Anti-virus protection, Anti-SPAM, and other security related tasks. Resolves or reports non-standard or unauthorized computer hardware or software use. Other duties as assigned What You Bring to the Table To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities. Required Pursuing a Bachelors degree in Computer Science/Information Systems or related field Prior related work or PC course experience desirable Strong interpersonal skills, with excellent verbal and written communications skills General knowledge of networking and telecommunications technologies General understanding of TCP/IP, DNS, and DHCP General understanding of MS Active Directory Results oriented individual with the ability to deliver quality, on-time results Must be well organized, efficient, detail-oriented, and able to work independently as well as a member of a team Ability to train both experienced and non-experienced computer users on new technology, both hardware and software What to Expect at Work Physical Demands The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to support individuals with disabilities. Sit for up to 8 hours per day Exposed to a computer screen for up to 8 hours per day Utilize a computer mouse, keyboard, computer, and other standard office equipment Ability to lift up to 25 pounds regularly Required to talk or hear frequently Working Environment The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job. Corporate office environment indoor and climate-controlled. This job description reflects managements assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.