Jewish Family Service of San Diego (Leatha Medina) - DE
Technical Support Analyst I
Jewish Family Service of San Diego (Leatha Medina) - DE, San Diego, California, United States, 92189
Position Title : Technical Support Analyst IOrganization : Jewish Family Service of San DiegoDepartment:
Technology ServicesPosition Type : Full-Time (40 hours/week), Non-Exempt
Work Setting:
Fully Onsite
Reports To:
Technical Services Manager
Pay Range:
$25-$30 /hour
Total Compensation :Inaddition to standard pay, compensation for this position includes:Comprehensive, low-cost healthcare coverage for employeesGenerous employer 401(k) contributionsEmployer-covered life insuranceTime Away from Work:Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:Paid vacation time and sick leave15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled workday), and floating holidays.2 Wellness Days to be taken any time during the year to support employees mental wellnessPosition Overview:JFS is looking for a compassionate, mission-driven individual to join the Technology Services team as the Technical Support Analyst (TSA). In this role, you will have the opportunity to use your knowledge, skills, and professional experience to make a meaningful difference in your community and help change the lives of our clients within JFS and surrounding communities. The Technical Support Analyst plays an integral role and supports the entire agency by performing routine and complex installations, maintenance, and repairing technology hardware, software, and other desktop computer equipment, peripherals, and providing other Technology Services for a multi-site networked environment. The Technical Support Analyst acts as a primary point of contact for internal clients who need technical support. The TSA plays a key role in establishing and maintaining the client relationship emphasizes the department. This position reports directly to the Technical Services Manager and works closely with the Infrastructure Services department and the rest of the Technology Services team.Responsibilities:Provide technical support to clients over the phone, electronically, and in personProcess all Service Desk requests, triage initial requests for resolution or escalationDiagnose and resolve desktop computer hardware, software, and other technical service issuesAct as a consultant to stakeholders and staff to answer questions, troubleshoot problems, determine hardware/software requirements, and recommend solutionsPerform installation, maintenance, troubleshooting, and repairs of computer equipment, peripherals, and other technical services in a multi-site networked environmentRespond promptly to Service Desk inquiries and accurately document completed work. Ensure that all service requests are handled in a timely manner following Service Level Agreement guidelinesAssist in coordinating requests for repair, maintenance, equipment moves, and software updatesMaintain procedural documentation and knowledge base articles for customers and support staffMaintain department records and databases including Service Desk ticketing system, asset management system, hardware and software configuration, and installation procedures, spare parts inventory, and software license recordsManage administrative PC and computer lab images and software packaging utilizing the departments current imaging practicesMaintain technical stores/equipment rooms and work area in a neat and orderly fashion.Work closely with department team members to continually improve service delivery and processesBecome a Subject Matter Expert in one or more technologiesInteract with Vendors for support, place purchase requisitions as neededAssist in network installation and maintenance as neededWork independently and prioritize work based upon business needsAbility to work well within a team or independentlyMaintains regular attendance and punctualityPerforms other duties as assignedSkills/Experience/Abilities That Are a Must-Have:Experience in providing hardware, peripherals, connectivity, and application support in a networked, Microsoft Windows environmentAssociate degree in Computer Technology, or related field, and one year of experience in providing hardware, peripheral, connectivity, and application support in a networked, Microsoft Windows environmentExperience installing, troubleshooting, and maintaining current version of Windows/Mac OSExperience with Microsoft Office 365 Suite of productsPossess a valid California State drivers license and have a safe driving record (may require local travel between JFS locations)Ability to maintain confidentiality, think critically and exercise independent judgment required.Advanced knowledge of Microsoft Office, creating & editing documents, spreadsheets, and presentationsPrevious success learning new computer software program/platforms requiredSuccessful experience using tact, discretion and courtesy while interacting with all personsExcellent interpersonal skills and ability to work effectively as part of a team or independentlyCommitment to providing a high level of customer service.Demonstrated attention to detailPrevious experience maintaining accurate records, managing multiple tasks, and planning and organizing work to meet changing priorities and deadlinesSuccessful experience with diverse populations of varied ethnicity, ages, backgrounds and abilities, and a commitment to a culturally diverse environmentSkills/Abilities Wed Like You to Have:A+ CertificationProfessional training/certifications (i.e., CompTIA A+, Network+, Security+, MCITP, MCSA, MCTS)Understanding of ITIL Processes. Certification(s) a plusExperience with Assistive TechnologyExperience with Telephony (VOIP, PBX, Radios)Experience with MacOSExperience with A/V
Physical Requirements:
40 Hours per week On-Call rotation Overtime may be requiredRotating shifts, occasional evenings and weekends may be requiredFrequent use of computer and exposure to terminal screens in performing work assignments requiredRequires prolonged standing, bending, sitting, ladder work, working around and under furniture and equipment, working in small areas above and below the floor and within wallsRequired to be able to lift at least 30 lbsRead to Move Forward:To apply, please submit your cover letter and resume on the following link;https://recruiting2.ultipro.com/JEW1005JFSD/JobBoard/67117e77-0ebf-4c59-8572-c132c9252405/Opportunity/OpportunityDetail?opportunityId=92b3d9c5-a24f-43f0-b9d3-a0fa13929ca9Important Notice:Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).About Jewish Family Service of San DiegoJewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in
Moving Forward Together . To learn more about JFS, please visit jfssd.org.*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Technology ServicesPosition Type : Full-Time (40 hours/week), Non-Exempt
Work Setting:
Fully Onsite
Reports To:
Technical Services Manager
Pay Range:
$25-$30 /hour
Total Compensation :Inaddition to standard pay, compensation for this position includes:Comprehensive, low-cost healthcare coverage for employeesGenerous employer 401(k) contributionsEmployer-covered life insuranceTime Away from Work:Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:Paid vacation time and sick leave15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled workday), and floating holidays.2 Wellness Days to be taken any time during the year to support employees mental wellnessPosition Overview:JFS is looking for a compassionate, mission-driven individual to join the Technology Services team as the Technical Support Analyst (TSA). In this role, you will have the opportunity to use your knowledge, skills, and professional experience to make a meaningful difference in your community and help change the lives of our clients within JFS and surrounding communities. The Technical Support Analyst plays an integral role and supports the entire agency by performing routine and complex installations, maintenance, and repairing technology hardware, software, and other desktop computer equipment, peripherals, and providing other Technology Services for a multi-site networked environment. The Technical Support Analyst acts as a primary point of contact for internal clients who need technical support. The TSA plays a key role in establishing and maintaining the client relationship emphasizes the department. This position reports directly to the Technical Services Manager and works closely with the Infrastructure Services department and the rest of the Technology Services team.Responsibilities:Provide technical support to clients over the phone, electronically, and in personProcess all Service Desk requests, triage initial requests for resolution or escalationDiagnose and resolve desktop computer hardware, software, and other technical service issuesAct as a consultant to stakeholders and staff to answer questions, troubleshoot problems, determine hardware/software requirements, and recommend solutionsPerform installation, maintenance, troubleshooting, and repairs of computer equipment, peripherals, and other technical services in a multi-site networked environmentRespond promptly to Service Desk inquiries and accurately document completed work. Ensure that all service requests are handled in a timely manner following Service Level Agreement guidelinesAssist in coordinating requests for repair, maintenance, equipment moves, and software updatesMaintain procedural documentation and knowledge base articles for customers and support staffMaintain department records and databases including Service Desk ticketing system, asset management system, hardware and software configuration, and installation procedures, spare parts inventory, and software license recordsManage administrative PC and computer lab images and software packaging utilizing the departments current imaging practicesMaintain technical stores/equipment rooms and work area in a neat and orderly fashion.Work closely with department team members to continually improve service delivery and processesBecome a Subject Matter Expert in one or more technologiesInteract with Vendors for support, place purchase requisitions as neededAssist in network installation and maintenance as neededWork independently and prioritize work based upon business needsAbility to work well within a team or independentlyMaintains regular attendance and punctualityPerforms other duties as assignedSkills/Experience/Abilities That Are a Must-Have:Experience in providing hardware, peripherals, connectivity, and application support in a networked, Microsoft Windows environmentAssociate degree in Computer Technology, or related field, and one year of experience in providing hardware, peripheral, connectivity, and application support in a networked, Microsoft Windows environmentExperience installing, troubleshooting, and maintaining current version of Windows/Mac OSExperience with Microsoft Office 365 Suite of productsPossess a valid California State drivers license and have a safe driving record (may require local travel between JFS locations)Ability to maintain confidentiality, think critically and exercise independent judgment required.Advanced knowledge of Microsoft Office, creating & editing documents, spreadsheets, and presentationsPrevious success learning new computer software program/platforms requiredSuccessful experience using tact, discretion and courtesy while interacting with all personsExcellent interpersonal skills and ability to work effectively as part of a team or independentlyCommitment to providing a high level of customer service.Demonstrated attention to detailPrevious experience maintaining accurate records, managing multiple tasks, and planning and organizing work to meet changing priorities and deadlinesSuccessful experience with diverse populations of varied ethnicity, ages, backgrounds and abilities, and a commitment to a culturally diverse environmentSkills/Abilities Wed Like You to Have:A+ CertificationProfessional training/certifications (i.e., CompTIA A+, Network+, Security+, MCITP, MCSA, MCTS)Understanding of ITIL Processes. Certification(s) a plusExperience with Assistive TechnologyExperience with Telephony (VOIP, PBX, Radios)Experience with MacOSExperience with A/V
Physical Requirements:
40 Hours per week On-Call rotation Overtime may be requiredRotating shifts, occasional evenings and weekends may be requiredFrequent use of computer and exposure to terminal screens in performing work assignments requiredRequires prolonged standing, bending, sitting, ladder work, working around and under furniture and equipment, working in small areas above and below the floor and within wallsRequired to be able to lift at least 30 lbsRead to Move Forward:To apply, please submit your cover letter and resume on the following link;https://recruiting2.ultipro.com/JEW1005JFSD/JobBoard/67117e77-0ebf-4c59-8572-c132c9252405/Opportunity/OpportunityDetail?opportunityId=92b3d9c5-a24f-43f0-b9d3-a0fa13929ca9Important Notice:Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).About Jewish Family Service of San DiegoJewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in
Moving Forward Together . To learn more about JFS, please visit jfssd.org.*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.