Jewish Family Service of San Diego (Leatha Medina) - DE
Technical Support Analyst
Jewish Family Service of San Diego (Leatha Medina) - DE, San Diego, California, United States, 92189
Position Title :
Technical Support AnalystOrganization : Jewish Family Service of San DiegoDepartment:
Technology ServicesPosition Type : Full-Time (37.5+ hours/week), Non-ExemptReports To:
Technical Services ManagerPay Rate:
$25-$30/hourTotal Compensation :In addition to standard pay, compensation for this position includes:Comprehensive, low-cost healthcare coverage for employees (if working 30 hours or more)Employer-covered life insurance (if working 30 hours or more)Time Away from Work:Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:Sick Pay 1 hour for every 30 hoursCOVID-19 sick pay for employees unable to work due to quarantine or isolation4:00pm close time every FridayJewish Family Service of San Diego has a duty to provide and maintain a workplace that safeguards the health of our employees and their families, our guests, our volunteers, and the community from the COVID-19 virus. To help prevent the infection and spread of COVID-19, JFS requires that all its employees be fully vaccinated against COVID-19. We make accommodations for eligible medical and religious exemptions, which can be discussed upon hire.Position Overview:JFS is looking for a compassionate, mission-driven individual to join the Technology Services team as the Technical Support Analyst (TSA). In this role, you will have the opportunity to use your knowledge skills and professional experience to make a meaningful difference in your community and help change lives of our clients within JFS organization its and surrounding communities. The Technical Support Analyst plays an integral role and supports the entire agency by performing routine and complex installations, maintenance, and repair technology hardware, software, and other desktop computer equipment, peripherals, and provides other Technology Services for a multi-site networked environment.
The Technical Support Analyst acts as a primary point of contact for internal clients who need technical support.
The TSA plays a key role in establishing and maintaining the client relationship emphasis of the department.This position reports directly to the Technical Support Manager and works closely with the Infrastructure Services department and the rest of the Technology Services team.Responsibilities:Provide technical support to clients over the phone, electronically, and in person.Process all Service Desk requests, triage initial requests for resolution or escalation.Diagnose and resolve desktop computer hardware, software, and other technical service issues.Act as a consultant to stakeholders and staff to answer questions, troubleshoot problems, determine hardware/software requirements, and recommend solutions.Perform installation, maintenance, troubleshooting, and repairs of computer equipment, peripherals, and other technical services in a multi-site networked environment.Respond promptly to Service Desk inquiries and accurately document completed work.
Ensure that all service requests are handled in a timely manner following Service Level Agreement guidelines.Assist in coordinating requests for repair, maintenance, equipment moves, and software updates.Maintain procedural documentation and knowledge base articles for customers and support staff.Maintain department records and databases including Service Desk ticketing system, asset management system, hardware and software configuration, and installation procedures, spare parts inventory, and software license records.Manage administrative PC and computer lab images and software packaging utilizing the departments current imaging practices.Maintain technical stores/equipment rooms and work area in a neat and orderly fashion.Work closely with department team members to continually improve service delivery and processes.Mentor or Junior level TSAs to enhance productivity.Become a Subject Matter Expert in one or more technologies.Interact with Vendors for support, place purchase requisitions as needed.Assist in network installation and maintenance as needed.Work independently and prioritize work based upon business needs.Ability to work well within a team or independently.Maintains regular attendance and punctuality.Performs other duties as assigned.Skills/Abilities that are a Must-Have:Two years experience in providing hardware, peripherals, connectivity and application support in a networked, Microsoft Windows environment.ORAssociate degree in Computer Technology, or related field, and one year of experience in providing hardware, peripheral, connectivity, and application support in a networked, Microsoft Windows environment.Experience installing, troubleshooting and maintaining current version of Windows/Mac OSExperience with Microsoft Office Suite of productsPossess a valid California State drivers license and have a safe driving record (may require local travel between JFS locations).Ability to maintain confidentiality, think critically and exercise independent judgment required.Advanced knowledge of Microsoft Office, creating & editing documents, spreadsheets and presentations.Previous success learning new computer software program/platforms required.Successful experience using tact, discretion and courtesy while interacting with all persons.Excellent interpersonal skills and ability to work effectively as part of a team or Independently.Commitment to providing a high level of customer service.Demonstrated attention to detail.Previous experience maintaining accurate records, managing multiple tasks, and planning and organizing work in order to meet changing priorities and deadlines.Successful experience with diverse populations of varied ethnicity, ages, backgrounds and abilities, and a commitment to a culturally diverse environment.Skills/Abilities wed like you to Have:A+ CertificationProfessional training/certifications (i.e., CompTIA A+, Network+, Security+, MCITP, MCSA, MCTS)?a plus?Understanding of ITIL Processes.? Certification(s) a plus.?Experience with Assistive TechnologyExperience with Telephony (VOIP, PBX)Experience with MacOSExperience with A/VRead to?Move Forward:?To apply, please submit your cover letter and resume on the following link:https://recruiting2.ultipro.com/JEW1005JFSD/JobBoard/67117e77-0ebf-4c59-8572-c132c9252405/OpportunityDetail?opportunityId=224fe882-5d92-4a6c-897e-d504a567fcf5Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).About Jewish Family Service of San DiegoJewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.? For nearly 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.? At Jewish Family Service, we believe our employees are the backbone of our Agency.? We strive to ensure that each employee is treated with dignity and respect.? Our goal is your success.? Come work at JFS and be our partner in
Moving Forward Together .? To learn more about JFS, please visit jfssd.org.?*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Technical Support AnalystOrganization : Jewish Family Service of San DiegoDepartment:
Technology ServicesPosition Type : Full-Time (37.5+ hours/week), Non-ExemptReports To:
Technical Services ManagerPay Rate:
$25-$30/hourTotal Compensation :In addition to standard pay, compensation for this position includes:Comprehensive, low-cost healthcare coverage for employees (if working 30 hours or more)Employer-covered life insurance (if working 30 hours or more)Time Away from Work:Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:Sick Pay 1 hour for every 30 hoursCOVID-19 sick pay for employees unable to work due to quarantine or isolation4:00pm close time every FridayJewish Family Service of San Diego has a duty to provide and maintain a workplace that safeguards the health of our employees and their families, our guests, our volunteers, and the community from the COVID-19 virus. To help prevent the infection and spread of COVID-19, JFS requires that all its employees be fully vaccinated against COVID-19. We make accommodations for eligible medical and religious exemptions, which can be discussed upon hire.Position Overview:JFS is looking for a compassionate, mission-driven individual to join the Technology Services team as the Technical Support Analyst (TSA). In this role, you will have the opportunity to use your knowledge skills and professional experience to make a meaningful difference in your community and help change lives of our clients within JFS organization its and surrounding communities. The Technical Support Analyst plays an integral role and supports the entire agency by performing routine and complex installations, maintenance, and repair technology hardware, software, and other desktop computer equipment, peripherals, and provides other Technology Services for a multi-site networked environment.
The Technical Support Analyst acts as a primary point of contact for internal clients who need technical support.
The TSA plays a key role in establishing and maintaining the client relationship emphasis of the department.This position reports directly to the Technical Support Manager and works closely with the Infrastructure Services department and the rest of the Technology Services team.Responsibilities:Provide technical support to clients over the phone, electronically, and in person.Process all Service Desk requests, triage initial requests for resolution or escalation.Diagnose and resolve desktop computer hardware, software, and other technical service issues.Act as a consultant to stakeholders and staff to answer questions, troubleshoot problems, determine hardware/software requirements, and recommend solutions.Perform installation, maintenance, troubleshooting, and repairs of computer equipment, peripherals, and other technical services in a multi-site networked environment.Respond promptly to Service Desk inquiries and accurately document completed work.
Ensure that all service requests are handled in a timely manner following Service Level Agreement guidelines.Assist in coordinating requests for repair, maintenance, equipment moves, and software updates.Maintain procedural documentation and knowledge base articles for customers and support staff.Maintain department records and databases including Service Desk ticketing system, asset management system, hardware and software configuration, and installation procedures, spare parts inventory, and software license records.Manage administrative PC and computer lab images and software packaging utilizing the departments current imaging practices.Maintain technical stores/equipment rooms and work area in a neat and orderly fashion.Work closely with department team members to continually improve service delivery and processes.Mentor or Junior level TSAs to enhance productivity.Become a Subject Matter Expert in one or more technologies.Interact with Vendors for support, place purchase requisitions as needed.Assist in network installation and maintenance as needed.Work independently and prioritize work based upon business needs.Ability to work well within a team or independently.Maintains regular attendance and punctuality.Performs other duties as assigned.Skills/Abilities that are a Must-Have:Two years experience in providing hardware, peripherals, connectivity and application support in a networked, Microsoft Windows environment.ORAssociate degree in Computer Technology, or related field, and one year of experience in providing hardware, peripheral, connectivity, and application support in a networked, Microsoft Windows environment.Experience installing, troubleshooting and maintaining current version of Windows/Mac OSExperience with Microsoft Office Suite of productsPossess a valid California State drivers license and have a safe driving record (may require local travel between JFS locations).Ability to maintain confidentiality, think critically and exercise independent judgment required.Advanced knowledge of Microsoft Office, creating & editing documents, spreadsheets and presentations.Previous success learning new computer software program/platforms required.Successful experience using tact, discretion and courtesy while interacting with all persons.Excellent interpersonal skills and ability to work effectively as part of a team or Independently.Commitment to providing a high level of customer service.Demonstrated attention to detail.Previous experience maintaining accurate records, managing multiple tasks, and planning and organizing work in order to meet changing priorities and deadlines.Successful experience with diverse populations of varied ethnicity, ages, backgrounds and abilities, and a commitment to a culturally diverse environment.Skills/Abilities wed like you to Have:A+ CertificationProfessional training/certifications (i.e., CompTIA A+, Network+, Security+, MCITP, MCSA, MCTS)?a plus?Understanding of ITIL Processes.? Certification(s) a plus.?Experience with Assistive TechnologyExperience with Telephony (VOIP, PBX)Experience with MacOSExperience with A/VRead to?Move Forward:?To apply, please submit your cover letter and resume on the following link:https://recruiting2.ultipro.com/JEW1005JFSD/JobBoard/67117e77-0ebf-4c59-8572-c132c9252405/OpportunityDetail?opportunityId=224fe882-5d92-4a6c-897e-d504a567fcf5Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).About Jewish Family Service of San DiegoJewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.? For nearly 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.? At Jewish Family Service, we believe our employees are the backbone of our Agency.? We strive to ensure that each employee is treated with dignity and respect.? Our goal is your success.? Come work at JFS and be our partner in
Moving Forward Together .? To learn more about JFS, please visit jfssd.org.?*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.