AME EUX Junior SME

Job Description Mobility support for North America (billing, operational support, ordering services/devices) Promote best practices and new technologies for mobility services Provide consulting and advice to end users/teams Resolve complex mobility-related incidents Engage in annual projects (IAM, Collaboration, Workplace, mobility activities) Rotate Zone EUX on-call responsibilities with other SMEs and Support managers Create documentation (knowledge articles, presentations, end user communications) Test and validate new solutions Collaborate on strategy, projects, and issues with other SMEs and organizations Gather input from IT for continuous improvement Keep up with industry trends and future functionality Learn and build knowledge for collaboration services (Microsoft suite, Power Tools, Video/Audio conferencing, etc.) Manage and distribute corporate mobile devices Optimize costs of corporate mobile devices Train users on new/existing technologies Backup other SMEs in Collaboration and Workplace when necessary We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HRinsightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 1 year experience in troubleshooting hardware or software related issues - End-user services - Troubleshooting in the Microsoft environment - 2 or 4 year degree in IT/Computer Science - Mobile experience from a perspective of activating or managing accounts null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HRinsightglobal.com.