Insight Global
AME EUX Junior SME
Insight Global, Greenville, South Carolina, us, 29610
- Mobility support for North America (billing, operational support, ordering services/devices)-Promote best practices and new technologies for mobility services-Provide consulting and advice to end u /teams-Resolve complex mobility-related incidents-Engage in annual projects (IAM, Collaboration, Workplace, mobility activities)-Rotate Zone EUX on-call responsibilities with other SMEs and Support managers-Create documentation (knowledge articles, presentations, end user communications)-Test and validate new solutions-Collaborate on strategy, projects, and issues with other SMEs and organizations-Gather input from IT for continuous improvement-Keep up with industry trends and future functionality-Learn and build knowledge for collaboration services (Microsoft suite, Power Tools, Video/Audio conferencing, etc.)-Manage and distribute corporate mobile devices-Optimize costs of corporate mobile devices-Train uon new/existing technologies-Backup other SMEs in Collaboration and Workplace when necessary
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience-1+ year experience in troubleshooting hardware or software related issues-End-user services-Troubleshooting in the Microsoft environment-2 or 4 year degree in IT/Computer Science
Nice to Have Skills & Experience-Mobile experience from a perspective of activating or managing accounts
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience-1+ year experience in troubleshooting hardware or software related issues-End-user services-Troubleshooting in the Microsoft environment-2 or 4 year degree in IT/Computer Science
Nice to Have Skills & Experience-Mobile experience from a perspective of activating or managing accounts
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.