Apex Systems
Jr. Help Desk Specialist
Apex Systems, Greenville, South Carolina, us, 29610
HelpdeskLarge Manufacturing ClientHybrid 4x/week onsite in Greenville, SC12+ month contractOn a W2 basis ONLY (no corp to corp or 1099)Pay: $25-$30hr W2Top Requirements:At least 1 year of deskside/technical call center troubleshooting.Culture - Integrity - Someone has not Job hopped. Looking for the next "Full time employee after contract is over"Microsoft skillsMISSION :
Junior SME (subject matter expert). Provide support and advise/consultation on mobility subjects including assisting with project deployments for new solutions and services and resolution of complex incidents.KEY EXPECTED ACHIEVEMENTSMobility support for North America region including billing, operational support and ordering of services/devicesCommunicate and promote best practices and new technologies for mobility services from the marketplaceProvide consulting and give advice to end users / teamsAssist in resolving complex mobility related incidentsEngage on annual projects that involve IAM, Collaboration, Workplace or mobility activitiesRotate Zone EUX on call responsibilities with other EUX SMEs and Support managersCreate documentation as needed (knowledge articles, presentations to share with the zone, end user communications)Test and validate new solutionsCollaborate on strategy, projects and issues with other SMEs across Infra Service Lines, BSS and other orgs as identifiedProactively gather input from IT to help drive continuous improvementProactively keep up with industry trends and future functionalityLearn and build knowledge for collab services including Microsoft suite, Power Tools, Video/Audio conferencing and others as identifiedManagement and distribution of corporate mobile devices to support plant and office communicationManagement of cost optimization of corporate mobile devicesTraining users on new/existing technologies offered by EUX Service LineBackup when necessary other SMEs in Collaboration and WorkplaceQualificationsMinimum requirement is an IT Degree or Associates plus experience1+ years’ experience in IT servicesExperience in M365 collaboration toolsWorking knowledge of Active Directory and LDAP DirectoriesWorking knowledge in Office 365 / Collaboration tools (Teams, Sharepoint, OneDrive, etc)Passionate about technology and the adoption of itMotivated and autonomousStrong written and verbal communication skillsCustomer Service oriented to provide a great service to our teams
Junior SME (subject matter expert). Provide support and advise/consultation on mobility subjects including assisting with project deployments for new solutions and services and resolution of complex incidents.KEY EXPECTED ACHIEVEMENTSMobility support for North America region including billing, operational support and ordering of services/devicesCommunicate and promote best practices and new technologies for mobility services from the marketplaceProvide consulting and give advice to end users / teamsAssist in resolving complex mobility related incidentsEngage on annual projects that involve IAM, Collaboration, Workplace or mobility activitiesRotate Zone EUX on call responsibilities with other EUX SMEs and Support managersCreate documentation as needed (knowledge articles, presentations to share with the zone, end user communications)Test and validate new solutionsCollaborate on strategy, projects and issues with other SMEs across Infra Service Lines, BSS and other orgs as identifiedProactively gather input from IT to help drive continuous improvementProactively keep up with industry trends and future functionalityLearn and build knowledge for collab services including Microsoft suite, Power Tools, Video/Audio conferencing and others as identifiedManagement and distribution of corporate mobile devices to support plant and office communicationManagement of cost optimization of corporate mobile devicesTraining users on new/existing technologies offered by EUX Service LineBackup when necessary other SMEs in Collaboration and WorkplaceQualificationsMinimum requirement is an IT Degree or Associates plus experience1+ years’ experience in IT servicesExperience in M365 collaboration toolsWorking knowledge of Active Directory and LDAP DirectoriesWorking knowledge in Office 365 / Collaboration tools (Teams, Sharepoint, OneDrive, etc)Passionate about technology and the adoption of itMotivated and autonomousStrong written and verbal communication skillsCustomer Service oriented to provide a great service to our teams