Altruist
IT Support Engineer (Contract)
Altruist, San Diego, California, United States, 92189
About Altruist
Altruist is the modern custodian built exclusively for independent financial advisors that combines a self-clearing brokerage firm with intuitive software for account opening, trading, reporting, and billing - all in one streamlined solution. Financial advisors across the U.S. have partnered with Altruist to reduce costs, save time, grow their business, and provide better outcomes for their clients. Our mission is to make financial advice better, more affordable, and accessible to everyone - butwe can't do it alone. We're seeking exceptional talent to join our team. That's where you come in!
If you're passionate about challenging the status quo and making a meaningful impact in the financial advice industry, we'd love to meet you!
But first, our values
Kindness
- Kindness doesn't just equal niceness. We listen to understand. We embrace, and encourage healthy debate and diverse perspectives. We approach conflict openly, honestly, and respectfully.
Brilliance
- Humility is the skill we're most proud of and possessing a growth mindset is always top of mind. We take ownership in everything we touch; regularly using our unique superpowers to reach a common goal as a team. We succeed and fail as one.
Grit
- When challenges arise, we stay laser focused on achieving our mission and finding a way forward, even when it's hard. We are nimble and maintain a sense of urgency, swiftly adapting to change and overcoming obstacles.
About the position
Altruist is entering an exciting phase, and we're looking for a Senior IT Support Engineer to join our SSG team in San Diego.
What you'll doProvide technical assistance and support, related to computer systems, hardware, or softwareRespond to queries, run diagnostics programs, isolate problems, and determine and implement solutionsConduct corporate training sessionsAssist with onboarding and off boardingMaintain the daily performance of computer systemsHelp with maintaining IT asset/inventory mgmtPerforms other related duties and projects as requested or assignedWhat you'll bring
Proficient with Mac and PC Operating Systems (PC knowledge preferred for this role)Proficient with Outlook and Office 365 applicationsProficient with GSuite and Google AdminProficient with OKTA, Jamf, Intune, and Kaseya-VSAProficient with Google Meet and Zoom conferencing equipmentPreferred Experience with Atlassian apps (confluence, jira)Strong Knowledge of Active DirectoryProficient with on-prem and cloud infrastructureProficient network troubleshootingComputer and Printer SupportNew computer hardware and software builds, using imaging softwareExperience with shell scripting and/or Python is a big plusExperience with Amazon Cloud Services is ideal but not a requirementLos Angeles, CA salary range
$40-$55 USD
What we bring
Attracting and retaining top-tier talent is a priority. We are proud of the culture we've built and are cognizant of the ever-changing professional landscape. Our dynamic offering of perks and benefits are tailored for you to feel your best while doing your best.
A hybrid work schedule to promote strong, in-person collaboration and a healthy work-life-balance.Stunning, amenity-filled office spaces in Culver City, CA and Dallas, TX. Our offices are intentionally designed for comfort, collaboration, and productivity. Employees get to enjoy free parking and EV charging, cold-brew and kombucha on tap, a fully stocked pantry with snacks, etc.Competitive salary and equity packagesPremium healthcare, dental, and vision insurance plans401k savings plan with matching contributions and immediate vestingFlexible PTO so you can satisfy your passions outside of workGenerous paid parental leaveProfessional growth and development opportunities including an employee mobility program and an annual L&D budget allocation for each employeePhysical and emotional wellness programs that nurture both your mind and bodyCompany perks program (includes discounts on pet insurance, fitness, cell phone plans, entertainment and travel, etc.)Financial guidance program (includes counseling on navigating debt, tracking personal spend, saving and planning goals, home-purchasing preparedness, etc.)
Total compensation includes a competitive benefits package along with equity in the form of Stock Options (ISOs). A salary offer will be determined by a number of factors including experience, skill level, internal pay equity, geographic location, and other relevant business considerations. We review all employee pay and compensation programs regularly to ensure fair, equitable, and competitive pay. At Altruist, we are committed to providing fair, equitable, and competitive compensation by leveraging market data to inform our pay bands. Base salaries will be reviewed at regular intervals throughout the year, typically in conjunction with performance review cycles. By evaluating compensation on a regular basis, we are able to reward high performance and ensure all employees have opportunities for growth.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Altruist we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Altruist is the modern custodian built exclusively for independent financial advisors that combines a self-clearing brokerage firm with intuitive software for account opening, trading, reporting, and billing - all in one streamlined solution. Financial advisors across the U.S. have partnered with Altruist to reduce costs, save time, grow their business, and provide better outcomes for their clients. Our mission is to make financial advice better, more affordable, and accessible to everyone - butwe can't do it alone. We're seeking exceptional talent to join our team. That's where you come in!
If you're passionate about challenging the status quo and making a meaningful impact in the financial advice industry, we'd love to meet you!
But first, our values
Kindness
- Kindness doesn't just equal niceness. We listen to understand. We embrace, and encourage healthy debate and diverse perspectives. We approach conflict openly, honestly, and respectfully.
Brilliance
- Humility is the skill we're most proud of and possessing a growth mindset is always top of mind. We take ownership in everything we touch; regularly using our unique superpowers to reach a common goal as a team. We succeed and fail as one.
Grit
- When challenges arise, we stay laser focused on achieving our mission and finding a way forward, even when it's hard. We are nimble and maintain a sense of urgency, swiftly adapting to change and overcoming obstacles.
About the position
Altruist is entering an exciting phase, and we're looking for a Senior IT Support Engineer to join our SSG team in San Diego.
What you'll doProvide technical assistance and support, related to computer systems, hardware, or softwareRespond to queries, run diagnostics programs, isolate problems, and determine and implement solutionsConduct corporate training sessionsAssist with onboarding and off boardingMaintain the daily performance of computer systemsHelp with maintaining IT asset/inventory mgmtPerforms other related duties and projects as requested or assignedWhat you'll bring
Proficient with Mac and PC Operating Systems (PC knowledge preferred for this role)Proficient with Outlook and Office 365 applicationsProficient with GSuite and Google AdminProficient with OKTA, Jamf, Intune, and Kaseya-VSAProficient with Google Meet and Zoom conferencing equipmentPreferred Experience with Atlassian apps (confluence, jira)Strong Knowledge of Active DirectoryProficient with on-prem and cloud infrastructureProficient network troubleshootingComputer and Printer SupportNew computer hardware and software builds, using imaging softwareExperience with shell scripting and/or Python is a big plusExperience with Amazon Cloud Services is ideal but not a requirementLos Angeles, CA salary range
$40-$55 USD
What we bring
Attracting and retaining top-tier talent is a priority. We are proud of the culture we've built and are cognizant of the ever-changing professional landscape. Our dynamic offering of perks and benefits are tailored for you to feel your best while doing your best.
A hybrid work schedule to promote strong, in-person collaboration and a healthy work-life-balance.Stunning, amenity-filled office spaces in Culver City, CA and Dallas, TX. Our offices are intentionally designed for comfort, collaboration, and productivity. Employees get to enjoy free parking and EV charging, cold-brew and kombucha on tap, a fully stocked pantry with snacks, etc.Competitive salary and equity packagesPremium healthcare, dental, and vision insurance plans401k savings plan with matching contributions and immediate vestingFlexible PTO so you can satisfy your passions outside of workGenerous paid parental leaveProfessional growth and development opportunities including an employee mobility program and an annual L&D budget allocation for each employeePhysical and emotional wellness programs that nurture both your mind and bodyCompany perks program (includes discounts on pet insurance, fitness, cell phone plans, entertainment and travel, etc.)Financial guidance program (includes counseling on navigating debt, tracking personal spend, saving and planning goals, home-purchasing preparedness, etc.)
Total compensation includes a competitive benefits package along with equity in the form of Stock Options (ISOs). A salary offer will be determined by a number of factors including experience, skill level, internal pay equity, geographic location, and other relevant business considerations. We review all employee pay and compensation programs regularly to ensure fair, equitable, and competitive pay. At Altruist, we are committed to providing fair, equitable, and competitive compensation by leveraging market data to inform our pay bands. Base salaries will be reviewed at regular intervals throughout the year, typically in conjunction with performance review cycles. By evaluating compensation on a regular basis, we are able to reward high performance and ensure all employees have opportunities for growth.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Altruist we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.