Insight Global
Desktop Support Technician-Onsite
Insight Global, St Louis, Missouri, United States,
Job Description
is hiring a Desktop Support Technician in our Clayton (St. Louis) office. This is an on-site 5 days a week position. This position requires excellent customer service skills both on the phone and in person. Candidate must be service oriented, able to communicate effectively with all levels of employees, including upper management to include both written and verbal communication skills. The selected candidate will be a self-starter who possess the ability to work independently and as part of a team in addition to taking ownership of his/her assigned office responsibilities.
Target pay between $60-$85K
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Providing excellent IT customer support for regional office answering phone calls, emails, walk ups, and resolving open tickets
Tracking all end-user support activities through the IT Departments system
Maintaining communication with end-user, keeping them informed of issue resolution status for all tickets in the office
Identifying issues that need additional support and escalating to internal or external resources
Tracking and maintaining inventory of IT equipment in the office
Reimaging computers and making repairs
Managing new hire setups, including ordering and configuration of equipment
Acting as point of contact for outside IT, vendors and office equipment
Participating in demonstration, testing, configuration, and training of new technology
Identifying opportunities to improve, automate, or simplify processes or systems
Participate in a rotating on-call schedule that involves after hours and weekend support null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
is hiring a Desktop Support Technician in our Clayton (St. Louis) office. This is an on-site 5 days a week position. This position requires excellent customer service skills both on the phone and in person. Candidate must be service oriented, able to communicate effectively with all levels of employees, including upper management to include both written and verbal communication skills. The selected candidate will be a self-starter who possess the ability to work independently and as part of a team in addition to taking ownership of his/her assigned office responsibilities.
Target pay between $60-$85K
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Providing excellent IT customer support for regional office answering phone calls, emails, walk ups, and resolving open tickets
Tracking all end-user support activities through the IT Departments system
Maintaining communication with end-user, keeping them informed of issue resolution status for all tickets in the office
Identifying issues that need additional support and escalating to internal or external resources
Tracking and maintaining inventory of IT equipment in the office
Reimaging computers and making repairs
Managing new hire setups, including ordering and configuration of equipment
Acting as point of contact for outside IT, vendors and office equipment
Participating in demonstration, testing, configuration, and training of new technology
Identifying opportunities to improve, automate, or simplify processes or systems
Participate in a rotating on-call schedule that involves after hours and weekend support null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.