Insight Global
Deskside Support Specialist
Insight Global, Chesterfield, Missouri, United States, 63005
Job Description
Insight Global is looking to add a Desktop Support specialist to our client's team in St. Louis, MO. This person will be responsible for assisting end users remotely and on-site. They will be responsible for providing first level support for via telephone, email or chat. They will troubleshoot and resolve hardware, software and voice/data communication systems issues. It will be their job to manage tickets, troubleshoot issues to resolution or escalate, if needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
-1+ years of experience in an technical support role
-Experience working with a ticketing system (Cherwell preferred, ServiceNow, Remedy and others will also work)
-Experience supporting and troubleshooting Windows 10 and 11 issues
-Experience supporting and troubleshooting Outlook, WebEx, and the Office suite of applications
-Ability to remote into a desktop or laptop and troubleshoot issues
-Experience imaging laptops and desktops (ideally with SCCM) -A+ certification
-Network+ certification
-Experience working with Cherwell ticketing system
-Familiarity with MACs null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Insight Global is looking to add a Desktop Support specialist to our client's team in St. Louis, MO. This person will be responsible for assisting end users remotely and on-site. They will be responsible for providing first level support for via telephone, email or chat. They will troubleshoot and resolve hardware, software and voice/data communication systems issues. It will be their job to manage tickets, troubleshoot issues to resolution or escalate, if needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
-1+ years of experience in an technical support role
-Experience working with a ticketing system (Cherwell preferred, ServiceNow, Remedy and others will also work)
-Experience supporting and troubleshooting Windows 10 and 11 issues
-Experience supporting and troubleshooting Outlook, WebEx, and the Office suite of applications
-Ability to remote into a desktop or laptop and troubleshoot issues
-Experience imaging laptops and desktops (ideally with SCCM) -A+ certification
-Network+ certification
-Experience working with Cherwell ticketing system
-Familiarity with MACs null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.