Deskside Support

Requirements1+ years of experience in an technical support roleExperience working with a ticketing system (Cherwell preferred, ServiceNow, Remedy and others will also work)Experience supporting and troubleshooting Windows 10 and 11 issuesExperience supporting and troubleshooting Outlook, WebEx, and additional MS Office Suite applicationsAbility to remote into a desktop or laptop and troubleshoot issuesExperience imaging laptops and desktops (ideally with SCCM)PlussesA+ certificationNetwork+ certificationExperience working with Cherwell ticketing systemFamiliarity with MACsDay-to-DayAn employer is looking to add a Deskside Support Specialist to their team in St. Louis, MO. This person will be responsible for assisting end users remotely and on-site. They will be responsible for providing first level support for via telephone, email or chat. They will troubleshoot and resolve hardware, software and voice/data communication systems issues. It will be their job to manage tickets, troubleshoot issues to resolution or escalate, if needed.