Consolidated Edison Inc
Product Owner, Customer Ops - Operation Application & Support
Consolidated Edison Inc, New York, New York, us, 10261
Job Description
The Product Owner will work on the Privacy Readiness project to implement and run an enterprise program including a new technology platform, OneTrust, and business processes to support compliance with current and anticipated data privacy laws that we are subject to in New York State. These laws, e.g. GDPR and CCPA, provide customers the rights to transparency about how companies manage and use personal information they collect.
Responsibilities
Core Responsibilities
The Product Owner will work on the Privacy Readiness project to implement and run an enterprise program including a new technology platform, OneTrust, and business processes to support compliance with current and anticipated data privacy laws that we are subject to in New York State. These laws, e.g. GDPR and CCPA, provide customers the rights to transparency about how companies manage and use personal information they collect.This role will be accountable for product and feature development and prioritization for one of the major products: DSAR (data subject access requests) or Consent and Preference Management, as well as related workstreams and coordinating with other product owners, system and project specialists, and vendors to deliver on project goals and objectives.Lead internal business and cross-functional teams as required, engage vendors and company stakeholders, and monitor and control all project activity throughout the project life cycle.Establish work plans, administer meetings, assign and track tasks, develop status reports, and monitor budget and financials.Create and maintain project documentation as required such as business requirements, stakeholder list, and risk register, and develop and implement associated plans.Develop messaging and communication strategy and materials to proactively engage stakeholders, build awareness, solicit input, and gain alignment to positively influence project outcomes.Conduct research and perform benchmarking with utilities and other businesses and organizations like the IAPP to stay informed of new legislation, trends, and best practices.Perform testing associated with changes to business processes and systems, including development of detailed test plans and test cases, execution of testing, documentation of findings, and working with business and technical staff to resolve identified issues.Support a customer-centric culture, taking special interest in meeting the needs of external and internal stakeholders.Perform other related tasks and assignments as required.
Qualifications
Required Education/Experience
Associate's Degree and 5 years of work experience. 5 years of project management, privacy, data, or other relevant experience. orBachelor's Degree and 3 years of work experience. 3 years of privacy, data, project, or other relevant. orMaster's Degree and 2 years of work experience.Preferred Education/Experience
Master's Degree and 2 years of work experience.Relevant Work Experience
Strong project management skills with experience as a product owner or similar role on a technology implementation project. Required andAbility to work independently as well as drive results by collaborating with stakeholders to build consensus. Required andDemonstrated ability to be well organized, detail oriented, and flexible to handle multiple assignments and deadlines. Required andProven leadership and interpersonal skills and strong ability to communicate clearly and effectively (written and oral) with all levels of the organization. Required andExperience developing and delivering presentations and creating documentation that can be consumed by users of diverse background and skills. Required andStrong analytical skills and problem-solving skills with experience in business process improvement. Required andProficiency in Microsoft Office (Word, Excel, PowerPoint). Required andExperience in a privacy, data privacy, or data governance-related role in operations, risk management and/or compliance, designing and/or implementing privacy program elements. Preferred andExperience in organizational change management or customer experience management. Preferred andSupervisory/management experience with employees, vendors, and contractors. Preferred andSkills And Abilities
Demonstrated problem solving skillsEffective interpersonal skillsProject Demonstrated project management skillsDemonstrates a high commitment to qualityAbility to drive multiple projects to successful completionLicenses And Certfications
Driver's License RequiredProject Management Professional (PMP) PreferredOther: Agile or Scrum certification(s) PreferredOther: OneTrust Privacy Professional certification PreferredOther: IAPP CIPP-US, CIPM, or CIPT certification PreferredAdditional Physical Demands
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.Must be able and willing to travel within Company service territory, as needed.
About Us
Mission Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
About the Team
EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement:
For technical issues, please contact us at careerconnect@coned.com
The Product Owner will work on the Privacy Readiness project to implement and run an enterprise program including a new technology platform, OneTrust, and business processes to support compliance with current and anticipated data privacy laws that we are subject to in New York State. These laws, e.g. GDPR and CCPA, provide customers the rights to transparency about how companies manage and use personal information they collect.
Responsibilities
Core Responsibilities
The Product Owner will work on the Privacy Readiness project to implement and run an enterprise program including a new technology platform, OneTrust, and business processes to support compliance with current and anticipated data privacy laws that we are subject to in New York State. These laws, e.g. GDPR and CCPA, provide customers the rights to transparency about how companies manage and use personal information they collect.This role will be accountable for product and feature development and prioritization for one of the major products: DSAR (data subject access requests) or Consent and Preference Management, as well as related workstreams and coordinating with other product owners, system and project specialists, and vendors to deliver on project goals and objectives.Lead internal business and cross-functional teams as required, engage vendors and company stakeholders, and monitor and control all project activity throughout the project life cycle.Establish work plans, administer meetings, assign and track tasks, develop status reports, and monitor budget and financials.Create and maintain project documentation as required such as business requirements, stakeholder list, and risk register, and develop and implement associated plans.Develop messaging and communication strategy and materials to proactively engage stakeholders, build awareness, solicit input, and gain alignment to positively influence project outcomes.Conduct research and perform benchmarking with utilities and other businesses and organizations like the IAPP to stay informed of new legislation, trends, and best practices.Perform testing associated with changes to business processes and systems, including development of detailed test plans and test cases, execution of testing, documentation of findings, and working with business and technical staff to resolve identified issues.Support a customer-centric culture, taking special interest in meeting the needs of external and internal stakeholders.Perform other related tasks and assignments as required.
Qualifications
Required Education/Experience
Associate's Degree and 5 years of work experience. 5 years of project management, privacy, data, or other relevant experience. orBachelor's Degree and 3 years of work experience. 3 years of privacy, data, project, or other relevant. orMaster's Degree and 2 years of work experience.Preferred Education/Experience
Master's Degree and 2 years of work experience.Relevant Work Experience
Strong project management skills with experience as a product owner or similar role on a technology implementation project. Required andAbility to work independently as well as drive results by collaborating with stakeholders to build consensus. Required andDemonstrated ability to be well organized, detail oriented, and flexible to handle multiple assignments and deadlines. Required andProven leadership and interpersonal skills and strong ability to communicate clearly and effectively (written and oral) with all levels of the organization. Required andExperience developing and delivering presentations and creating documentation that can be consumed by users of diverse background and skills. Required andStrong analytical skills and problem-solving skills with experience in business process improvement. Required andProficiency in Microsoft Office (Word, Excel, PowerPoint). Required andExperience in a privacy, data privacy, or data governance-related role in operations, risk management and/or compliance, designing and/or implementing privacy program elements. Preferred andExperience in organizational change management or customer experience management. Preferred andSupervisory/management experience with employees, vendors, and contractors. Preferred andSkills And Abilities
Demonstrated problem solving skillsEffective interpersonal skillsProject Demonstrated project management skillsDemonstrates a high commitment to qualityAbility to drive multiple projects to successful completionLicenses And Certfications
Driver's License RequiredProject Management Professional (PMP) PreferredOther: Agile or Scrum certification(s) PreferredOther: OneTrust Privacy Professional certification PreferredOther: IAPP CIPP-US, CIPM, or CIPT certification PreferredAdditional Physical Demands
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.Must be able and willing to travel within Company service territory, as needed.
About Us
Mission Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
About the Team
EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement:
For technical issues, please contact us at careerconnect@coned.com