Apps Support Analyst (HYBRID)

Overview of the Role (Required for every posting, at the top) Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. Well enable growth and progress together. **Role Overview:** The Apps Support Sr Analyst is a seasoned professional responsible for improving processes and workflows within a specialized area. The role leverages industry expertise to drive business and operational objectives, addressing moderately complex issues with significant impact. Strong analytical, communication, and leadership skills are critical, as the role involves coaching new team members and influencing key decisions. **Key Responsibilities:** + Provide technical and business support for Citi applications, ensuring system stability, efficiency, and timely resolution of issues. + Manage and maintain applications during daily operations, meeting service level expectations. + Conduct daily checks, continuous monitoring, and risk reconciliations. + Develop and maintain detailed technical documentation. + Assess risk, escalate issues, and ensure proper functioning of storage and archiving procedures. + Lead application releases from testing through deployment, followed by post-implementation reviews. + Collaborate with development teams to prioritize and resolve bugs and support tool requirements. + Act as a liaison between users, internal technology teams, and vendors. + Address problems within Service Level Agreements and provide guidance to new analysts. + Lead support projects focused on improving system Stability, Efficiency, and Effectiveness. + Exercise independent judgment, evaluate risks, and ensure compliance with Citigroup policies and regulations. **Production Support Tools and Technologies Required:** + **Monitoring Tools** : AppDynamics, Splunk, Grafana + **Ticketing Systems** : Jira, ServiceNow + **Version Control** : Git, Bitbucket, GitLab + **Databases** : SQL, Oracle, MySQL + **Scripting Languages** : Bash, Python, PowerShell + **Operating Systems** : Linux, Windows, Unix + **Automation Tools** : Ansible, Jenkins, Puppet + **Deployment Tools** : IBM UrbanCode Deploy (uDeploy), Octopus Deploy, Bamboo, Azure DevOps, AWS CodeDeploy + **Container Platforms** : Red Hat OpenShift, Docker, Kubernetes + **Log Management** : ELK Stack (Elasticsearch, Logstash, Kibana) **Qualifications:** + 5-8 years of experience in application support. + Experience with installing, configuring, and supporting business applications. + Proficiency in programming languages and issue-tracking tools. + Strong analytical and communication skills with the ability to explain technical issues to non-technical stakeholders. + Ability to manage workloads efficiently and adapt to changing priorities. + Bachelors degree or equivalent experience. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Tampa Florida United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $87,280.00 - $130,920.00 In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Oct 22, 2024 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.