Ellis Park Racing and Gaming
IT Technician
Ellis Park Racing and Gaming, Henderson, Kentucky, us, 42419
The Ellis Park Information Technology (I.T.) Technician reports directly to the I.T. Manager. Incumbent monitors system, network, and security performance for any irregularities, repairs technical problems and escalates issues as needed. This person assists with I.T. projects and supports the I.T. staff to assure continuity of service. Develops Knowledge Base documentation, makes recommendations for improvement, and addresses inadequacies in technical processes or environment.The I.T. Technician serves as the "First Point of Contact" at the property for all technology related items.
Some of what you'll do in this role:
Create detailed trouble tickets using ticket tracking system.Find solutions to technically complex issues reported by end users, detected by monitoring, or escalated by the I.T. Help Desk staff.Provide on-site support for end user problems, and escalate issues further to administrative staff as needed.Provide end user training and support as necessary.Participate in I.T. projects and assignments.Review and respond to ticket tracking system (log), undertake priority tickets and troubleshoots end-user issues with systems, physical and virtual desktops, printers, and other technologies.Initiate performance tuning functions for all software/hardware systems, as directed by I.T. Management.Be proactive in training and take initiative to gather and review I.T. training material.Continue with education and technical training to acquire certifications/degrees relevant to current and future systems.Documentation and Quality Improvement:Review existing Knowledge Base documents and update as required.Create Knowledge Base documents for learned technical solutions.Create Knowledge Base documents for previously undocumented processes and procedures.Review current processes and communicate recommended changes to supervisor.
Develop a thorough knowledge of services, room locations, amenities, providing accurate directions, and information for guest inquiries about promotions and special events.Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.What you need for this role:
High school diploma or GED CertificationThree (3) or more years of related experience and/or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.Must be able to obtain and maintain a valid license through the Kentucky Horse Racing CommissionAbility to lift up to 50 lbs.It's the icing on the cake if you have these:
Associate's degree in computer networking or related field is preferred.Network + or A+ certifications are desired. Additional I.T. certifications are a plus.
Some of what you'll do in this role:
Create detailed trouble tickets using ticket tracking system.Find solutions to technically complex issues reported by end users, detected by monitoring, or escalated by the I.T. Help Desk staff.Provide on-site support for end user problems, and escalate issues further to administrative staff as needed.Provide end user training and support as necessary.Participate in I.T. projects and assignments.Review and respond to ticket tracking system (log), undertake priority tickets and troubleshoots end-user issues with systems, physical and virtual desktops, printers, and other technologies.Initiate performance tuning functions for all software/hardware systems, as directed by I.T. Management.Be proactive in training and take initiative to gather and review I.T. training material.Continue with education and technical training to acquire certifications/degrees relevant to current and future systems.Documentation and Quality Improvement:Review existing Knowledge Base documents and update as required.Create Knowledge Base documents for learned technical solutions.Create Knowledge Base documents for previously undocumented processes and procedures.Review current processes and communicate recommended changes to supervisor.
Develop a thorough knowledge of services, room locations, amenities, providing accurate directions, and information for guest inquiries about promotions and special events.Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.What you need for this role:
High school diploma or GED CertificationThree (3) or more years of related experience and/or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.Must be able to obtain and maintain a valid license through the Kentucky Horse Racing CommissionAbility to lift up to 50 lbs.It's the icing on the cake if you have these:
Associate's degree in computer networking or related field is preferred.Network + or A+ certifications are desired. Additional I.T. certifications are a plus.