Desktop System Support, Sr

Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What's yours? Invest your talents in us, and we'll return the compliment. Job Description: Accountabilities: Duties will include supporting Mac's 30% of the time and PC's 70% of the time; therefore, the candidate must be experienced on the Mac and PC platform. Support desktops, laptops, monitors, printers, software issues, office. equipment moves (PC, Monitors, Printers etc.). Assist the server team with server issues, the network team with troubleshooting network issues, and the telecom team with phone issues. Participate in IT ordering and receiving of hardware and software. Coordination with Corporate to accommodate specific site needs, which is intended to increase the productivity of Datasite's employees. Build a working relationship with the Service Desk and other IT departments. Qualifications: 2 or 4-year college degree required in computer-related field. 5-7 years of hands-on experience supporting PC and Mac users in a business environment. Excellent communication skills and customer service attitude. Ability to prioritize assignments and adjust accordingly as situations change. Extensive knowledge and experience in installing hardware and software for PC and Macintosh computers. Extensive knowledge of spreadsheet, word-processing and database software applications including Microsoft Office Suites (2007-2013 and 365 Windows, 2011 Mac) in a Windows and Mac environment. Extensive knowledge and experience of Windows 7, Windows 8.1 and Mac OS X. Strong organization, problem analysis, and problem-solving skills required. Understanding of WAN connectivity via TCP/IP, routers, HUBS & switches. Outstanding customer service skills as well as hands-on technical skills. As a global organization, Datasite knows that diverse perspectives are essential to our success. We're committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.