Salesforce Business Systems Analyst

Salesforce Business Systems Analyst at Zoom in Boise, Idaho, United States Job Description Salesforce Business Systems Analyst What you can expect As a Business System Analyst at Zoom, you will manage operations, technical, sales, and pre-sales systems in a dynamic environment. Your role includes delivering data-driven insights, managing user acceptance testing (UAT), and documenting business requirements. You will monitor and improve operational performance, support administration, and craft communications. Your adaptability and problem-solving skills will be key in driving significant changes in systems and processes. About the Team You will join a collaborative and strategic team dedicated to driving efficiency and scalability across Zoom's operations. The team is focused on leveraging data to make well-founded business decisions and improving systems and processes. Working alongside cross-functional teams, you will contribute to a positive and innovative environment that values clear communication, strategic thinking, and teamwork. Responsibilities + Delivering data-driven insights and analyses using diverse cross-functional data sources to support technical business decisions and recommendations. + Applying business principles in User Acceptance Testing (UAT), conducting UAT, generating recommendations, and offering alternatives to enhance technical business performance. + Identifying business and technical challenges and creating clear and concise documentation of business requirements. + Monitoring operational and technical performance, proactively identifying opportunities for efficiency and system improvements. + Developing and maintaining comprehensive process documentation and workflows. + Supporting the administration and troubleshooting of , quoting systems, and other related tools. What we're looking for + Bachelor's in Business Administration or a related field, or equivalent work experience. + Experience working in a SaaS or technology company. + Have a deep understanding of standardized processes to ensure efficiency, consistency, and scalability across operations. + Demonstrate analytical, technical, and strategic thinking skills with creative problem-solving abilities and confidence. + Experience in analyzing datasets to identify trends, patterns, and key insights, with the ability to communicate findings effectively. + Experience working with and Google Suite. + Collaborate seamlessly across all organizational levels. Salary Range or On Target Earnings: Minimum: To view full details and how to apply, please login or create a Job Seeker account