Waubonsee Community College
IT Computer Lab Assistant - PT
Waubonsee Community College, Sugar Grove, Illinois, United States, 60554
IT Computer Lab Assistant - PT
Sugar Grove CampusPart-time Support Staff
Hybrid Option: Yes
Waubonsee Community College promotes diversity in faculty, staff, and student recruitment and is committed to hiring and retaining exceptional faculty and staff who are committed to the college's culture of collaboration, professional growth and student success.
The part-timeInformation Technology Computer Lab Assistant reports to the ComputerServices Coordinator at the Sugar Grove Campus.Basic functions for this position include assisting computing customers,maintaining the computing lab environment, answering the Technical AssistanceCenter (TAC) phone, and assisting Computer Services Technicians or Specialists whennecessary.
Ensure that all equipment in the computing lab is operating properly.
Prepare labs and classrooms for the start of each semester.
Assist customers in the operation of computer hardware andprinting.
Assist customers with logins and passwords.
Assist students with accessing various application software. Thoroughknowledge of all application software is not mandatory.
Answer the Technical Assistance Center phone.
Communicate with TAC on an ongoing basis to ensure customerservice issues are handled appropriately.
Ensurethat the computing labs are neat and organized.
Assist in training other Information Technology (IT) staff.
Provide backup and assistance to other areas of IT includingComputer Services Technicians and Specialists, when needed.
Other duties as assigned.
Minimum Qualifications
High school diploma or equivalent required; Associate's degree preferred.
Minimum of one year experience required in either technical support or a customer service position supporting a computer environment.
Basic hardware & software knowledge.
Excellent communication and interpersonal skills, including the ability to communicate effectively with users of various technical skill levels via e-mail, in person, and on the telephone.
Please attach the following documents when applying:Cover Letter-NoResume-YesReferences-Yes (Can be provided at interview)Transcripts-No (Can be provided at interview)
Position Detailsreq1857Grant Funded: NoMinimum Starting Rate: 18.95 - 18.95Compensation Type: HourlyWork Schedule: Other Mon - Fri 7:00 am - 12:00pmWork Hours: 25 hours/weekTesting:NoTargeted Hire Date:11/4/2024Special Instructions: Please attach all required documents at the time of application.
EOE, including disability and veteran
Sugar Grove CampusPart-time Support Staff
Hybrid Option: Yes
Waubonsee Community College promotes diversity in faculty, staff, and student recruitment and is committed to hiring and retaining exceptional faculty and staff who are committed to the college's culture of collaboration, professional growth and student success.
The part-timeInformation Technology Computer Lab Assistant reports to the ComputerServices Coordinator at the Sugar Grove Campus.Basic functions for this position include assisting computing customers,maintaining the computing lab environment, answering the Technical AssistanceCenter (TAC) phone, and assisting Computer Services Technicians or Specialists whennecessary.
Ensure that all equipment in the computing lab is operating properly.
Prepare labs and classrooms for the start of each semester.
Assist customers in the operation of computer hardware andprinting.
Assist customers with logins and passwords.
Assist students with accessing various application software. Thoroughknowledge of all application software is not mandatory.
Answer the Technical Assistance Center phone.
Communicate with TAC on an ongoing basis to ensure customerservice issues are handled appropriately.
Ensurethat the computing labs are neat and organized.
Assist in training other Information Technology (IT) staff.
Provide backup and assistance to other areas of IT includingComputer Services Technicians and Specialists, when needed.
Other duties as assigned.
Minimum Qualifications
High school diploma or equivalent required; Associate's degree preferred.
Minimum of one year experience required in either technical support or a customer service position supporting a computer environment.
Basic hardware & software knowledge.
Excellent communication and interpersonal skills, including the ability to communicate effectively with users of various technical skill levels via e-mail, in person, and on the telephone.
Please attach the following documents when applying:Cover Letter-NoResume-YesReferences-Yes (Can be provided at interview)Transcripts-No (Can be provided at interview)
Position Detailsreq1857Grant Funded: NoMinimum Starting Rate: 18.95 - 18.95Compensation Type: HourlyWork Schedule: Other Mon - Fri 7:00 am - 12:00pmWork Hours: 25 hours/weekTesting:NoTargeted Hire Date:11/4/2024Special Instructions: Please attach all required documents at the time of application.
EOE, including disability and veteran