Touro University New York
IT Support Technician
Touro University New York, Brooklyn, New York, United States, 11210
Overview:
IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.Responsibilities:Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours.Provides instructors with the use of hardware and software.Provides faculty and staff support for computer hardware, software, and networking, in response to simple, not complicated incidents.Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network, Network Security, Server, and other teams.Helps train faculty on use of computer labs and in use of productivity software.Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents.Maintains inventory listings of computer lab hardware, software, and supplies.Posts times of lab availability and class scheduleMaintains a professional environment, establish, and enforce lab and computing policies and procedures.Prepares and submits monthly status reports.Providing technology support to local library staffMaintains classroom and computer lab audio-visual equipment.IITS project as assigned under supervision.All other duties as requested by supervisor.
Qualifications:Education/ ExperienceBachelors degree or making progress in bachelors degree program.Knowledge/ Skills/ AbilitiesStrong customer service, communication, and organizational skills.Must be able to multi-task and prioritize work.Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook Windows 11, and computer applications used in most levels of instruction.TravelTechnicians may be asked to temporarily cover different computer labs in the greater New York area as needed.Physical DemandsExtensive use of computersExtensive time sitting and standing.Able to lift to 10 lbs.
Maximum Salary:USD $22,280.00/Yr.
Minimum Salary:USD $17,824.00/Yr.
IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.Responsibilities:Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours.Provides instructors with the use of hardware and software.Provides faculty and staff support for computer hardware, software, and networking, in response to simple, not complicated incidents.Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network, Network Security, Server, and other teams.Helps train faculty on use of computer labs and in use of productivity software.Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents.Maintains inventory listings of computer lab hardware, software, and supplies.Posts times of lab availability and class scheduleMaintains a professional environment, establish, and enforce lab and computing policies and procedures.Prepares and submits monthly status reports.Providing technology support to local library staffMaintains classroom and computer lab audio-visual equipment.IITS project as assigned under supervision.All other duties as requested by supervisor.
Qualifications:Education/ ExperienceBachelors degree or making progress in bachelors degree program.Knowledge/ Skills/ AbilitiesStrong customer service, communication, and organizational skills.Must be able to multi-task and prioritize work.Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook Windows 11, and computer applications used in most levels of instruction.TravelTechnicians may be asked to temporarily cover different computer labs in the greater New York area as needed.Physical DemandsExtensive use of computersExtensive time sitting and standing.Able to lift to 10 lbs.
Maximum Salary:USD $22,280.00/Yr.
Minimum Salary:USD $17,824.00/Yr.