Green Day
IT Technician
Green Day, Brooklyn, New York, United States, 11210
An IT support specialist, or information technology support specialist, provides technical assistance and support for computer systems, hardware, and software. They may work in a help desk setting, answering calls and emails from users, and troubleshooting problems. IT support specialists can work with internal clients, such as employees, or external customers. Their responsibilities may include:
Analyzing and troubleshooting
Assessing problems using diagnostic tools, determining the cause, and taking action to resolve themInstalling and maintaining
Helping with the planning, installation, and maintenance of computers, workstations, and serversEvaluating products
Assessing the compatibility of computers, software, data storage, and accessoriesTracking performance
Using reports to monitor progressProviding instructions
Teaching customers how to use business programs or troubleshoot household IT productsPreparing documentation
Writing operation instructions and documenting hardware and software updates
Analyzing and troubleshooting
Assessing problems using diagnostic tools, determining the cause, and taking action to resolve themInstalling and maintaining
Helping with the planning, installation, and maintenance of computers, workstations, and serversEvaluating products
Assessing the compatibility of computers, software, data storage, and accessoriesTracking performance
Using reports to monitor progressProviding instructions
Teaching customers how to use business programs or troubleshoot household IT productsPreparing documentation
Writing operation instructions and documenting hardware and software updates