Tandym Group
IT Support Technician
Tandym Group, Newark, Delaware, United States, 19711
A recognized services company in Delaware is looking to add a new IT Support Technician to join their growing team in Wilmington. In this role, the IT Support Technician will be responsible for providing leveraged operational support for all aspects of IT infrastructure and to the businesses and functions, including support for business computers, high-end computing workstations, servers, telecommunications, etc.
Responsibilities:
The IT Support Technician will:Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experienceProvide end user support for installation of manufacturing applicationsInstall, configure, support, and maintain of standard specialized and customized applications found in both the Businesses and functionsInstall, configure, support and maintain of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and FunctionsSupport and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones, etc.Work with vendors involving business specific applications to manage and implement within the environmentCoordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as neededCommunicate with stakeholders so that expectations of problem resolution as set early and oftenParticipate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.Perform root cause analysis to prevent repeat issues; drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery TeamPerform other duties, as neededQualifications:
3+ years of IT Support experienceAssociate's and/or Bachelor's degree in Information Technology, Computer Science, or related field or comparable experienceFamiliar with wired and wireless network architecture, troubleshoot LAN, maintain switch cabling, IP phone troubleshooting, etc.Experience with Server and desktop integrated applicationsWell-versed with computer hardware and accessoriesWell-versed with Microsoft operating systems (Windows 7 & Windows 10)Well-versed with Microsoft Office software - Office 2010, 2013 Office 365Familiarity with Audio/Video conferencing through Microsoft TEAMSBasic understanding of network installation and supportAbility to multi-task and work collaborativelyGreat interpersonal skillsExcellent communication skills (written and verbal)Strong attention to detailHighly organizedDesired Skills:
Previous experience working with DuPont/Dow Information Technology organizationsFamiliar with ServiceNowWorks well and collaboratively with othersFamiliarity with supporting Mobile Devices (iPhone, iPad, Android, tables, etc.)Basic understanding of Printers (local and Network) as well a printing method (Server & DirectIP Printing)
Responsibilities:
The IT Support Technician will:Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experienceProvide end user support for installation of manufacturing applicationsInstall, configure, support, and maintain of standard specialized and customized applications found in both the Businesses and functionsInstall, configure, support and maintain of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and FunctionsSupport and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones, etc.Work with vendors involving business specific applications to manage and implement within the environmentCoordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as neededCommunicate with stakeholders so that expectations of problem resolution as set early and oftenParticipate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.Perform root cause analysis to prevent repeat issues; drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery TeamPerform other duties, as neededQualifications:
3+ years of IT Support experienceAssociate's and/or Bachelor's degree in Information Technology, Computer Science, or related field or comparable experienceFamiliar with wired and wireless network architecture, troubleshoot LAN, maintain switch cabling, IP phone troubleshooting, etc.Experience with Server and desktop integrated applicationsWell-versed with computer hardware and accessoriesWell-versed with Microsoft operating systems (Windows 7 & Windows 10)Well-versed with Microsoft Office software - Office 2010, 2013 Office 365Familiarity with Audio/Video conferencing through Microsoft TEAMSBasic understanding of network installation and supportAbility to multi-task and work collaborativelyGreat interpersonal skillsExcellent communication skills (written and verbal)Strong attention to detailHighly organizedDesired Skills:
Previous experience working with DuPont/Dow Information Technology organizationsFamiliar with ServiceNowWorks well and collaboratively with othersFamiliarity with supporting Mobile Devices (iPhone, iPad, Android, tables, etc.)Basic understanding of Printers (local and Network) as well a printing method (Server & DirectIP Printing)