IT Support Specialist I

**Pay: $21.97 an hour****Job Purpose or Objective(s):** The IT Support Specialist's role is to ensure computer operations so that end-users can accomplish organizational tasks. This includes receiving end-user help requests. Problem resolution may involve the use of diagnostics and require that you give hands-on support at the desktop level. You will report to the Information Systems Manager.**Primary Tasks:**1. Utilize critical thinking skills, prioritize incoming work orders and assess situations for appropriate response: seek clarification if work is not clear.2. Apply IT principles, methods, and practices in the customer service area to resolve issues and requests.3. Identify and learn appropriate software and hardware used and supported by our organization.4. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems.5. Field incoming requests from end-users by both telephone and work orders.6. You will document all important end-user identification information, including name, department, contact information, and nature of problem or request.7. Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications.8. Provide resolution of problems or escalation on behalf of customer to appropriate technical personnel.9. Perform other tasks and projects as assigned.**Requirements:**+ High School Diploma or equivalent+ Technical training in helpdesk support, support technician, or help desk technician+ Knowledge of basic computer hardware, including PC, servers, switches, and routers+ Knowledge of desktop and server operating systems, including Windows 7/10, Server 2008/2012+ Absorb information quickly.+ Excellent attitude, phone, and written skills.+ 1+ years related work experience.About the Choctaw NationThe Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.Benefits+ Free gym membership+ Free access to employee health clinic+ Free lunch for casino & resort associates+ Earned wages access once per week+ Pet insurance+ Paid vacation / sick time+ Medical / Dental / Vision+ 401(K) with company match+ College tuition reimbursement+ Short-term disability, long-term disability, and family leave+ Employee assistance program+ Employee prescription program+ CNO Paid Life Insurance+ Teladoc+ On Site Dental Clinics (Jet Dental)+ On Site Mammogram Services+ Free diabetes and hypertension monitoring benefit (Livongo)+ Accolade- Concierge Benefits Program+ Wellness Program that equals savings on health insurance cost (Virgin Pulse)+ Maternity Care Program+ **(Benefits provided by the Choctaw Nation are based on employment classification)**CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:+ Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS+ Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.+ Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.Job Identification: 12779Job Category: Information TechnologyPosting Date: 10/17/2024, 1:50 PMJob Schedule: Full time