Customer Service Relations Representative

Express Employment Professionals of Bradenton, FL is currently hiring for a Customer Service Relations Representative for an independently-owned Insurance company located in the Lakewood Ranch, FL area. $45-55k/yr. base salary plus commission.

Duties:

• Serve as the main point of contact for policyholders, responding promptly and courteously to inquiries via phone, email, and in-person interactions.
• Provide personalized assistance to customers, including policy information, billing inquiries, claims processing, and coverage recommendations.
• Process policy changes, updates, and endorsements accurately and efficiently, ensuring compliance with company policies and regulatory requirements.
• Resolve customer complaints, concerns, and escalations in a timely and professional manner, striving to achieve a satisfactory resolution for all parties involved.
• Maintain accurate records of customer interactions, transactions, and correspondence in the company''s database or CRM system.
• Proactively identify opportunities to cross-sell or upsell insurance products and services to existing customers based on their needs and preferences.

Requirements:

• Prior experience in customer service, sales, or insurance-related roles is advantageous but not required; training will be provided for qualified candidates.
• Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner.
• Proficiency in using computer systems, software applications, and online tools for data entry, document management, and customer correspondence.
• Detail-oriented and organized, with the ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• Strong interpersonal skills and a genuine desire to help customers, build relationships, and provide exceptional service experiences.

Certifications:

• 215 or 220 Certification required.

This company offers the following Insurance policies to its clientele:

• Homeowners Insurance
• Life Insurance
• Motorcycle Insurance
• Auto Insurance
• Condo Insurance
• Renters Insurance
• Business Insurance
• Rec Vehicles Insurance
• Boat Insurance

If interested, call the Bradenton Express Employment Professionals office at

to complete an application and interview – all over the phone.