Help Desk Tier 2

Job Title:

IT Help Desk / Support TechnicianLocation:

Frankfort, KY (40601)Workplace Type : 100% OnsiteEmployment Type : Long-term ContractPay :

$25/hr

for Tier 2Job Description:We are seeking a number of

skilled IT professionals

to join our client in

Frankfort, KY

for a

Help Desk Technician

opportunity. These candidates will be responsible for a range of tasks, including

troubleshooting , managing

hardware requests , and providing

user guidance .Tier 2 Help DeskResponsibilities :Advanced Troubleshooting:

Solve more complex system problems, like software bugs or data issues.User Training:

Teach users how to work with more advanced features and write simple guides.Problem Analysis:

Figure out what’s causing recurring problems and help fix them.Collaboration:

Work with the Tier 3 team and system administrators to solve issues and improve thesystem.Documentation:

Keep system help articles and troubleshooting guides up to date.Qualifications :3+ years

of experience in

IT support

or

technical troubleshooting

roles.Experience working with a

ticketing

system, such as

ServiceNow ,

JIRA ,

Zendesk ,

Remedy , etc.Proven experience in

phone technical support , with

enterprise-level support

being a plus.Strong

troubleshooting

abilities for both

software

and

hardware

issues.Clear and e^ective

communication

skills, especially when helping non-technical users.Ability to

walk non-technical users

through

complex fixes

in a

clear , understandable way.Excellent

problem-solving

and

customer service

skills to provide a good experience for end-users.About EEG

: Eight Eleven Group (Brooksource) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship,