EMTAK LLC
Tier 2 Help Desk GW - TS/SCI Poly required
EMTAK LLC, Annapolis, Maryland, United States, 21403
The Tier 2 Help Desk shall have the following responsibilities:•Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software•May coach and provide guidance to less-experienced professionals•Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions•Provides remote support access through desktop mirroring and other remote access applications for worldwide sites•Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Mandatory skills:TS/SCI with FS PolyBachelors degree and TEN years technical experience OR FIFTEEN years technical experienceHardwareRemote AssistanceRemote DesktopIAT Level 1 certificate (CompTIA A+ CE, CompTIA Network+ CE) is required within 6 months of start date.
Mandatory skills:TS/SCI with FS PolyBachelors degree and TEN years technical experience OR FIFTEEN years technical experienceHardwareRemote AssistanceRemote DesktopIAT Level 1 certificate (CompTIA A+ CE, CompTIA Network+ CE) is required within 6 months of start date.