echno - Functional Business Analyst

Role: Techno - Functional Business Analyst Location: Charlotte NC (Fully Onsite) Duration: Long Term Contract Must Have: 1. IVR System must 2. Telecom background must 3. Billing systems (e.g. Amdocs, CSG etc.) 4. Conversation AI is a plus Expertise in IVR systems and Conversational AI platform BRDs, functional specs, user stories, Experience with system Integration involving telecom platforms (e.g., billing systems, BSS, CRM Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems. Proficiency in creating business documentation such as BRDs, functional specs, and process flows