Information Technology Support Specialist

Position SummaryThe IT Support Specialist will be responsible for providing comprehensive technical support across helpdesk, network, and broadcast environments. This role requires a proactive individual with a strong technical background and excellent problem-solving skills.Essential Duties and ResponsibilitiesHelpdesk Support:Provide first-level technical support to end-users via phone, email, and in-person.Troubleshoot and resolve support requests using a ticketing system.Assist with the setup and configuration of new hardware and software.Network Support:Monitor and maintain network infrastructure, including switches, routers, and firewalls.Perform network troubleshooting to identify and resolve connectivity issues.Assist with network upgrades and the implementation of new technologies.Ensure network security by implementing and maintaining security protocols.Broadcast Support:Provide technical support for IP broadcast systems and equipment.Assist with the setup, operation, and maintenance of IP-based broadcast hardware and software.Troubleshoot and resolve issues related to IP broadcast transmission and reception.Collaborate with the broadcast team to ensure seamless production and delivery of content using IP technologies.Maintaining broadcast transmission systems, ensuring high-quality service delivery for live events.Support the implementation of new technologies and broadcast solutions to enhance service offerings.Coordinate with external partners and vendors to ensure seamless transmission for live sporting and entertainment events.Ability to work shifts to support 24x7x365 production environments.Minimum RequirementsExperience in the broadcast and media industry with transmission, routing, switching, and distribution technologies, a plus.Strong technical IT skills, including maintaining server-based control systems, automation systems, and related infrastructure.Familiarity working with compressed and uncompressed video formats (SDI, SMPTE 2110, H.264,H.265,JPEG2000) and understanding of video stream metadata (timecode, closed captioning).Proficiency in IP networking, multicasting, and streaming media protocols (RTP, RTSP, UDP).Ability to perform physical tasks such as running cables, reorganizing server racks, and handling small physical labor in server room environments.Knowledge of broadcast TV standards, workflows, and delivery solutions.Solid understanding of IPv4 networking, routers, and Linux systems.Experience in server-building, maintenance, and hardware installations.Strong knowledge of Windows and Mac operating systems.Excellent communication and interpersonal skills.Ability to work independently and problem-solve in fast-paced environments.2+ years of experience in IT support, network administration, or broadcast support.Must be able to speak English and Spanish.Multisite Job – Must have ability to drive between multiple office locations.