JobRialto
Desktop Administrator
JobRialto, Hackensack, New Jersey, us, 07601
Experience (Years):
9 (Min) - 15 (Max)
Strong computer software and hardware troubleshooting skills
Responsibilities:
Install and configure software and hardware on end point devices.
Manage network servers and technology tools.
Respond to Client to support requests.
Set up accounts and workstations.
Monitor performance and maintain systems according to requirements.
Troubleshooting of software and hardware issues.
Ensure security through access controls, backups and firewalls.
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies.
Build an internal wiki with technical documentation, manuals and IT policies.
Provide desktop systems and user support to ensure required computer capabilities are available to all users.
Develop and provide systems and software training to the end-users
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software for local and remote users
Develop and maintain an inventory of all IT desktops, components and equipment
Maintain documentation on all desktop processes and procedures
Ensure that application and system updates are in place
Deploy, implement, troubleshoot and support the workforce environment
Monitor the ongoing operation of the Windows environment
As applicable, create, maintain, and update tickets within the ITSM (ServiceNow)
Provide 'hands and feet' on-site local assistance as directed by TechM Service Support as needed
Restore standard managed workstation and secure local data stored from the latest available backup through the supported workstation backup mechanism
Core Competencies
Strong computer software and hardware troubleshooting skills
Working knowledge of networking and troubleshooting skills
Installation and configuration of Windows operating systems for end point devices.
Troubleshooting skills related to Windows operating systems, Hardware, applications , Printers and other IT devices
Effective writing skills to develop training materials, and document processes and procedures
Ability to multitask and adapt to fast-paced support demands
Strong interpersonal skills with the ability to interact and work with users
Education:
Bachelors Degree
9 (Min) - 15 (Max)
Strong computer software and hardware troubleshooting skills
Responsibilities:
Install and configure software and hardware on end point devices.
Manage network servers and technology tools.
Respond to Client to support requests.
Set up accounts and workstations.
Monitor performance and maintain systems according to requirements.
Troubleshooting of software and hardware issues.
Ensure security through access controls, backups and firewalls.
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies.
Build an internal wiki with technical documentation, manuals and IT policies.
Provide desktop systems and user support to ensure required computer capabilities are available to all users.
Develop and provide systems and software training to the end-users
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software for local and remote users
Develop and maintain an inventory of all IT desktops, components and equipment
Maintain documentation on all desktop processes and procedures
Ensure that application and system updates are in place
Deploy, implement, troubleshoot and support the workforce environment
Monitor the ongoing operation of the Windows environment
As applicable, create, maintain, and update tickets within the ITSM (ServiceNow)
Provide 'hands and feet' on-site local assistance as directed by TechM Service Support as needed
Restore standard managed workstation and secure local data stored from the latest available backup through the supported workstation backup mechanism
Core Competencies
Strong computer software and hardware troubleshooting skills
Working knowledge of networking and troubleshooting skills
Installation and configuration of Windows operating systems for end point devices.
Troubleshooting skills related to Windows operating systems, Hardware, applications , Printers and other IT devices
Effective writing skills to develop training materials, and document processes and procedures
Ability to multitask and adapt to fast-paced support demands
Strong interpersonal skills with the ability to interact and work with users
Education:
Bachelors Degree