Metropolitan Family Service
MFS CASH OREGON IT SUPPORT SPECIALIST
Metropolitan Family Service, Portland, Oregon, United States, 97204
Job Details
Job LocationMFS PLAZA OFFICE - Portland, OR
Position TypeFull Time
Education Level4 Year Degree
Salary Range$26.00 - $26.78 Hourly
Travel PercentageUp to 50%
Job ShiftSwing
Job CategoryNonprofit - Social Services
Description
Metropolitan Family Service
Position Description
Position Title:
MFS Cash OregonIT Support Specialist
Dept/Program:
Economic Empowerment - MFS CASH Oregon
Location : MFS Plaza Office - 919 NE 19th Avenue, Suite 200. Portland, OR
Status:
Non-Exempt
FTE:
1.0 (40 hours/week)
Reports To:
Virtual Services and Technology Coordinator II
Created:
October 2024
Job Number:
ITS1014
General Description:
Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position.
Agency Cultures:We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality servicesWe believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independenceWe build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.General Function:
Under the general supervision of the Virtual and Technology Coordinator II, the MFS Cash Oregon IT Support Specialist will be responsible for playing a crucial part in supporting our volunteer tax preparation sites across the Portland metro area. You will be responsible for troubleshooting IT needs, managing equipment, and assisting both volunteers and staff with technical issues.
Essential Duties and Responsibilities
Troubleshoot IT Needs:
Address and resolve IT issues at volunteer tax preparation sites, including setup, configuration, and technical support, with a focus on non-traditional networking setupsEquipment Setup & Distribution:
Oversee the setup and distribution and retrieval of tax site equipment to ensure smooth operationOn-Site Support:
Provide on-site assistance for equipment issues across the Portland metro areaInventory Management:
Monitor and manage IT equipment inventory, ensuring availability and functionalityHardware Acquisition Recommendations:
Make informed recommendations for hardware acquisitions based on organizational needs.Training Development:
Assist in the creation and delivery of IT-related training for volunteers and staff.Triage tech support requests:
Assist programmatic needs by overseeing an IT hotline and ticketing systemQualifications
Knowledge, Skills and Abilities Required:
Organizational Skills:
Demonstrated ability to manage multiple tasks and prioritize effectivelyTechnical Skills:
Proficiency in identifying and troubleshooting hardware and software issuesAttention to Detail:
Strong focus on accuracy and detail in managing IT tasksCommunication Skills:
Effective communication with stakeholders of varying IT backgrounds, both verbally and in writingProblem-Solving:
Quick and efficient in diagnosing and resolving technical issues.Teamwork and Independence:
Ability to work both independently and collaboratively within a teamFlexibility and Adaptability:
Proven high degree of flexibility and adaptability in dynamic environmentsProject Management:
Ability to manage multiple projects simultaneouslyCORE VALUES
Equity and Social Justice
Values working in a multi-cultural, diverse environmentValues and supports inclusion and program access for clientsSupports agency goals for reducing disparity in outcomes for communities of colorAdopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilegeCollaboration and Teamwork
Ability to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agenciesValues the inclusion of multiple voices, including clients/service users, in the design and implementation of programs and servicesEducation and Experience Requirements:
Education:
BA/BS in Computer Science or a related IT field,
or equivalent related experienceExperience:
Minimum of 2 years working experience in an IT-related customer service focused positionOther Requirements:
Personal transportation allows for travel within the Portland Metropolitan area in a timely manner. If driving a personal vehicle must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.
MFS requires all employees and volunteers to complete a criminal background check. We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.
Work Environment:
The position will have an altering schedule based around the tax season.
From January to April, the position will be working in person at the Plaza office, Wednesday through Sunday.From May to December, the position will be working in person at the Plaza office.Position requires ability to sit for extended periods as well as stand occasionally. Position requires use of computer, telephone, fax machine, copier and may require accessing locations by use of stairs. Position will be working in an office environment which is often busy and has elevated levels of noise.
Physical Requirements:
Equipment Handling:
Ability to lift and move heavy equipment, including transporting it from site to site. Must be able to lift up to 30 pounds.
Metropolitan Family Service is committed to building a diverse workforce to broaden and deepen our work in the communities we serve. We strongly urge candidates from communities of color, disability, LGBTQIA2S+, linguistically diverse populations, older adults and military veterans to consider application to our positions. MFS is an Equal Opportunity Employer.
Job LocationMFS PLAZA OFFICE - Portland, OR
Position TypeFull Time
Education Level4 Year Degree
Salary Range$26.00 - $26.78 Hourly
Travel PercentageUp to 50%
Job ShiftSwing
Job CategoryNonprofit - Social Services
Description
Metropolitan Family Service
Position Description
Position Title:
MFS Cash OregonIT Support Specialist
Dept/Program:
Economic Empowerment - MFS CASH Oregon
Location : MFS Plaza Office - 919 NE 19th Avenue, Suite 200. Portland, OR
Status:
Non-Exempt
FTE:
1.0 (40 hours/week)
Reports To:
Virtual Services and Technology Coordinator II
Created:
October 2024
Job Number:
ITS1014
General Description:
Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position.
Agency Cultures:We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality servicesWe believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independenceWe build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.General Function:
Under the general supervision of the Virtual and Technology Coordinator II, the MFS Cash Oregon IT Support Specialist will be responsible for playing a crucial part in supporting our volunteer tax preparation sites across the Portland metro area. You will be responsible for troubleshooting IT needs, managing equipment, and assisting both volunteers and staff with technical issues.
Essential Duties and Responsibilities
Troubleshoot IT Needs:
Address and resolve IT issues at volunteer tax preparation sites, including setup, configuration, and technical support, with a focus on non-traditional networking setupsEquipment Setup & Distribution:
Oversee the setup and distribution and retrieval of tax site equipment to ensure smooth operationOn-Site Support:
Provide on-site assistance for equipment issues across the Portland metro areaInventory Management:
Monitor and manage IT equipment inventory, ensuring availability and functionalityHardware Acquisition Recommendations:
Make informed recommendations for hardware acquisitions based on organizational needs.Training Development:
Assist in the creation and delivery of IT-related training for volunteers and staff.Triage tech support requests:
Assist programmatic needs by overseeing an IT hotline and ticketing systemQualifications
Knowledge, Skills and Abilities Required:
Organizational Skills:
Demonstrated ability to manage multiple tasks and prioritize effectivelyTechnical Skills:
Proficiency in identifying and troubleshooting hardware and software issuesAttention to Detail:
Strong focus on accuracy and detail in managing IT tasksCommunication Skills:
Effective communication with stakeholders of varying IT backgrounds, both verbally and in writingProblem-Solving:
Quick and efficient in diagnosing and resolving technical issues.Teamwork and Independence:
Ability to work both independently and collaboratively within a teamFlexibility and Adaptability:
Proven high degree of flexibility and adaptability in dynamic environmentsProject Management:
Ability to manage multiple projects simultaneouslyCORE VALUES
Equity and Social Justice
Values working in a multi-cultural, diverse environmentValues and supports inclusion and program access for clientsSupports agency goals for reducing disparity in outcomes for communities of colorAdopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilegeCollaboration and Teamwork
Ability to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agenciesValues the inclusion of multiple voices, including clients/service users, in the design and implementation of programs and servicesEducation and Experience Requirements:
Education:
BA/BS in Computer Science or a related IT field,
or equivalent related experienceExperience:
Minimum of 2 years working experience in an IT-related customer service focused positionOther Requirements:
Personal transportation allows for travel within the Portland Metropolitan area in a timely manner. If driving a personal vehicle must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.
MFS requires all employees and volunteers to complete a criminal background check. We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.
Work Environment:
The position will have an altering schedule based around the tax season.
From January to April, the position will be working in person at the Plaza office, Wednesday through Sunday.From May to December, the position will be working in person at the Plaza office.Position requires ability to sit for extended periods as well as stand occasionally. Position requires use of computer, telephone, fax machine, copier and may require accessing locations by use of stairs. Position will be working in an office environment which is often busy and has elevated levels of noise.
Physical Requirements:
Equipment Handling:
Ability to lift and move heavy equipment, including transporting it from site to site. Must be able to lift up to 30 pounds.
Metropolitan Family Service is committed to building a diverse workforce to broaden and deepen our work in the communities we serve. We strongly urge candidates from communities of color, disability, LGBTQIA2S+, linguistically diverse populations, older adults and military veterans to consider application to our positions. MFS is an Equal Opportunity Employer.