NPR
IT Coordinator (Temporary 6 month)
NPR, Washington, District of Columbia, us, 20022
OVERVIEW
A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility - and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.
Across our organization, we're building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.
INTRO TO POSITION
At NPR IT Operations we provide and support the computers, infrastructure, and mobile equipment that NPR staff rely on. We manage the organization's computers and collaborate with other teams to ensure they are operational for NPR broadcasts. We are looking for an IT Coordinator who will manage our IT assets through their lifecycle and provide technical support to NPR staff. This role will focus on vendor communications, assisting with procurement, tracking equipment, as well as helping with technology purchase planning, budgeting, and resolving staff technology issues.RESPONSIBILITIESReview and process IT service requests for hardware, software, peripherals, and mobile devices and plansAssist staff with their orders and apply IT standards and policies to equipment assignments and purchasesPartner with vendors to obtain quotes, track purchases and address product availability issues as requiredReceive, verify, document, and distribute mobile devices, hardware, and softwareOrganize and maintain licensing keys, agreements, and other related documentationDevelop and maintain hardware and software licensing database including CMDBPerform periodic inventory audits to ensure accuracy and document deltasProvide management with regular reports to demonstrate inventory accuracy and software complianceDocument and maintain SOPs for assigned areas, including but not limited to inventory, purchasing, licensing, budgeting, etc.Lead in the planning of regular technology purchasesPrepare meeting materials, presentation materials, and management reports for the IT teamAssist management team with IT Operations budget updates and monthly forecastAssist technical teams in addressing and resolving ticketsAssist in Projects as neededPerform other duties as assigned by IT ManagerAbility to lift IT equipment of up to 50lbsThe above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.REQUIRED SKILLS
Advanced knowledge of Microsoft Office suite, especially Word and ExcelExcellent problem-solving and troubleshooting skillsMust be detail oriented and have solid organizational skillsAbility to prioritize, adjust, and push for completion of multiple tasks in a fast-paced organizationStrong written and verbal communication skillsMust be able to work cooperatively with others as part of a team, hold own work to high standards, and inspire others to do the samePREFERRED SKILLS3 years of administrative support experience, preferably with asset and procurement management and controlExperience managing assets through ITSM tools such as Fresh ServiceKnowledge of mobile carriers' products and maintaining working relationships and negotiating with outside vendorsWORK LOCATIONOn-site: This is an on-site role based in
Washington, DCJOB TYPEThis is a temporary (6-month) full time position.COMPENSATION
Salary Range: The U.S. based anticipated salary range for this opportunity is $60,000 plus benefits. The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.
Hourly Rate: The U.S. based anticipated hourly rate for this opportunity is $28.85 per hour equivalent to $60,000 annually. The range displayed reflects the minimum and maximum hourly rate NPR expects to provide for new hires for the position across all US locations.
Benefits: NPR offers access to comprehensive benefits for employees and dependents. Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR's benefits options. Benefits include access to health and wellness, paid time off, and financial well-being. Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees.
Does this sound like you? If so, we want to hear from you.CLOSING COMPLIANCE STATEMENTS
Want more NPR? Explore the stories behind the stories on our NPR Extra blog. Get social with NPR Extra on Facebook and Instagram. Find more career opportunities at NPR.org/careers.
The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.
NPR Pay Range
$28.85-$28.85 USD
NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal - to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.
If you are a person with a disability needing assistance with the application process, please reach out to employeerelations@npr.org.
You may read NPR's privacy policy to learn about how NPR may handle information you submit with any application.
Want more NPR? Explore the stories behind the stories on our NPR Extra blog. Get social with NPR Extra on Facebook and Instagram. Find more career opportunities at NPR.org/careers.
A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility - and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.
Across our organization, we're building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.
INTRO TO POSITION
At NPR IT Operations we provide and support the computers, infrastructure, and mobile equipment that NPR staff rely on. We manage the organization's computers and collaborate with other teams to ensure they are operational for NPR broadcasts. We are looking for an IT Coordinator who will manage our IT assets through their lifecycle and provide technical support to NPR staff. This role will focus on vendor communications, assisting with procurement, tracking equipment, as well as helping with technology purchase planning, budgeting, and resolving staff technology issues.RESPONSIBILITIESReview and process IT service requests for hardware, software, peripherals, and mobile devices and plansAssist staff with their orders and apply IT standards and policies to equipment assignments and purchasesPartner with vendors to obtain quotes, track purchases and address product availability issues as requiredReceive, verify, document, and distribute mobile devices, hardware, and softwareOrganize and maintain licensing keys, agreements, and other related documentationDevelop and maintain hardware and software licensing database including CMDBPerform periodic inventory audits to ensure accuracy and document deltasProvide management with regular reports to demonstrate inventory accuracy and software complianceDocument and maintain SOPs for assigned areas, including but not limited to inventory, purchasing, licensing, budgeting, etc.Lead in the planning of regular technology purchasesPrepare meeting materials, presentation materials, and management reports for the IT teamAssist management team with IT Operations budget updates and monthly forecastAssist technical teams in addressing and resolving ticketsAssist in Projects as neededPerform other duties as assigned by IT ManagerAbility to lift IT equipment of up to 50lbsThe above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.REQUIRED SKILLS
Advanced knowledge of Microsoft Office suite, especially Word and ExcelExcellent problem-solving and troubleshooting skillsMust be detail oriented and have solid organizational skillsAbility to prioritize, adjust, and push for completion of multiple tasks in a fast-paced organizationStrong written and verbal communication skillsMust be able to work cooperatively with others as part of a team, hold own work to high standards, and inspire others to do the samePREFERRED SKILLS3 years of administrative support experience, preferably with asset and procurement management and controlExperience managing assets through ITSM tools such as Fresh ServiceKnowledge of mobile carriers' products and maintaining working relationships and negotiating with outside vendorsWORK LOCATIONOn-site: This is an on-site role based in
Washington, DCJOB TYPEThis is a temporary (6-month) full time position.COMPENSATION
Salary Range: The U.S. based anticipated salary range for this opportunity is $60,000 plus benefits. The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.
Hourly Rate: The U.S. based anticipated hourly rate for this opportunity is $28.85 per hour equivalent to $60,000 annually. The range displayed reflects the minimum and maximum hourly rate NPR expects to provide for new hires for the position across all US locations.
Benefits: NPR offers access to comprehensive benefits for employees and dependents. Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR's benefits options. Benefits include access to health and wellness, paid time off, and financial well-being. Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees.
Does this sound like you? If so, we want to hear from you.CLOSING COMPLIANCE STATEMENTS
Want more NPR? Explore the stories behind the stories on our NPR Extra blog. Get social with NPR Extra on Facebook and Instagram. Find more career opportunities at NPR.org/careers.
The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.
NPR Pay Range
$28.85-$28.85 USD
NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal - to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.
If you are a person with a disability needing assistance with the application process, please reach out to employeerelations@npr.org.
You may read NPR's privacy policy to learn about how NPR may handle information you submit with any application.
Want more NPR? Explore the stories behind the stories on our NPR Extra blog. Get social with NPR Extra on Facebook and Instagram. Find more career opportunities at NPR.org/careers.