Network Operations Center Engineer

Job Title: Network/NOC Engineer L2Location: Jackson, MI 49201Mode : Contract (6+ Months) (Day 1 Onsite)Job DescriptionPrimary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.Monitoring and escalation of critical application as per the SOW.Generate and publish Application performance reportProvide notification to customers and the service teams for Severity 1 events.Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.Central point of contact for technical support teams including status updates for on-going incidents/events.Must have aptitude and attitude to learn / work on new technologies.Should be willing to work in shifts 24x7.Create, update and document system processes and tasks as required.Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.Work Closely with Wireless technology groupsCisco IOS and APICJuniper JUNOSPalo Alto firewallsWireless technology ( Cisco , Aruba , Juniper Mist , Meraki)SDN Technology ( SDWAN , NSX or Similar)Layer 2 and 3 network conceptsRouting protocols, OSPF and BGPTroubleshooting connectivity issuesWAN networking conceptsNetwork documentationIT Service Management applicationsMonitoring Tools & automation conceptsBasic Requirements4+ Years supporting event monitoring is preferred.Hands-on experience with the following:Alert monitoring tool experience required. HP Open View Operations SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.Incident Management and handlingITSM Tool (ServiceNow) exposureTelecommunication Equipment Knowledge (Radio, Wireless Networks,IT communication Tower Hardware.Application monitoring experience, SAP Monitoring preferred. ( Tools SolMan, CA Wily)