Saxon Global
Principal Genesis IVR Development Engineer
Saxon Global, Atlanta, Georgia, United States, 30383
Title: Principal Genesis IVR Development Engineer
Location: Hybrid Atlanta Metropolitan Area
This position also involves managing a team while having the skills of hands-on Development and Design of IVR. 40% management, 60% hands-on
Required Skills:
5-7 years hands on experience with Genesys IVR and routing design and development using Genesys ComposerExperience managing and training teamsGood understanding of CTI (Computer Telephony Integration), contact center architecture, Genesys Framework, Genesys routing strategyThorough understanding and/or experience with call back technologies, preferably with virtual hold solutionsExperience with designing Business Continuity /Disaster Recovery architectureDemonstrated track record of managing multiple development projects at onceExcellent communication skills, listening skills, influencing and negotiation skillsAbility to develop and foster relationships with resources outside of direct controlBachelor's/master's degree in computer science, Information Systems or related field
Location: Hybrid Atlanta Metropolitan Area
This position also involves managing a team while having the skills of hands-on Development and Design of IVR. 40% management, 60% hands-on
Required Skills:
5-7 years hands on experience with Genesys IVR and routing design and development using Genesys ComposerExperience managing and training teamsGood understanding of CTI (Computer Telephony Integration), contact center architecture, Genesys Framework, Genesys routing strategyThorough understanding and/or experience with call back technologies, preferably with virtual hold solutionsExperience with designing Business Continuity /Disaster Recovery architectureDemonstrated track record of managing multiple development projects at onceExcellent communication skills, listening skills, influencing and negotiation skillsAbility to develop and foster relationships with resources outside of direct controlBachelor's/master's degree in computer science, Information Systems or related field