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E*Pro Inc

IVR Application support (Avaya & Linux

E*Pro Inc, Cleveland, Ohio, us, 44101


E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.Job Description

Job Title: IVR Application support (Avaya & Linux)Location: Cleveland, OHDuration: Full TimeJob Description:

Roles and Responsibilities:

6-7 years of Experience in Avaya IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Portal Management SystemsExperience in Operations and Implementation Inbound and Outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal.Demonstrated abilities in Integration of IVR application with database and Web ServicesStrong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfactionExperience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System ConfigurationsExperience in Configurations and Support for Call Center Technologies like Nice, Verint SystemMaintenance and troubleshooting of the Avaya and Genesys Call Routing systemExperience understanding of Call Vectors and deployment of Call FlowsExperience Scheduling Backups and performance tuning.Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI).Must have skills:

Development and Support Mix and Experience in Installation and configurationsStrong technical, logical, and analytical skills.Strong team player and cooperative skills.Nice to have skills:

Advanced analytical, conceptual, and problem-solving abilitiesStrong written and oral communication skillsProven ability and initiative to learn and research new concepts, ideas, and technologies quicklyAbility to work in a team-oriented, collaborative environment.Ability to translate an idea or need into a completed solution or work product.Additional Information

All your information will be kept confidential according to EEO guidelines.

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