IVR (Genesys) Business System Analyst

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.Job Description

Job Title:

IVR Business System AnalystJob Location:

Torrance, CAJob Type:

Permanent Full TimeDescription:Experience in working with business to formalize requirementsExperience in writing Business Requirement Document (BRD)Working knowledge of Genesys Interactive Voice Response systemKnowledge of voice User Interface (UI) specificationExperience in writing User Interface Design Document (UIDD)Knowledge of Agile, IterativeProficiency in working with business and technical teamsAdditional Information

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