Siskin Children's Institute
Lead Intake/Scheduling Coordinator
Siskin Children's Institute, Chattanooga, Tennessee, United States, 37450
The Lead Intake/Scheduling coordinator position will work as part of a team that supports the Applied Behavior Analysis (ABA) program. Primary responsibilities include coordinating patient care. This involves completing accurate intake questionnaires with families, monitoring of ABA referrals and waitlist, communication with referring medical providers as needed, entering patient information in the Electronic Medical Record, answering telephones, taking accurate messages, scheduling and confirming appointments, tracking patient cancellations and staff absences. The coordinator must provide excellent customer service, assure patients and families are informed and well cared for during their treatment and create an overall positive experience for patients and their families.
Requirements
Work hours
: 8am-5pm Monday through Friday. Employee will have 1 hour scheduled lunch breaks.
Hours subject to change at discretion of department
Must be able to work well with others.Pleasant telephone voice and manners - works well with the public.Excellent computer and data entry skills including typing speed and accuracy.Ability to be flexible and multi-task in fast paced environment.Attention to detail and excellent follow up.Ability to provide excellent service in demanding situations.Ability to work with families and children with special needsExcellent team player, engaged in delivering mission driven resultsStrong Organizational skillsEDUCATION/EXPERIENCE
:
Required
: Must possess high school diploma or GED-equivalent. Two or more years' experience in an ABA practice or pediatric health care industry.
Preferred
: Experience with Central Reach EMR system or other similar ABA systems, current Registered Behavior Technician certification
ESSENTIAL FUNCTIONS:
Create and monitor employee profiles in EHR and messaging systems.Assist with oversight of scheduling team.Update and monitor document management system in EHR.Assist with answering telephone calls, scheduling patient appointments and with new intakes as needed.Assist with monitoring of client attendance and communication to families regarding attendance policy.Coordinate with insurance and billing department to ensure benefits and eligibility requirements are met prior to service. Communicate information regarding benefits, eligibility, and payment information to clients' families.Schedule new client assessments and ensure that all necessary documentation has been completed to obtain authorization for services.Assist with day-to-day scheduling team duties, including session coverage and updating client/RBT schedules as needed.Review client/provider schedules and documentation for auditing purposes.Obtaining accurate patient demographic information and entering this information accurately into billing and scheduling system.Obtaining necessary signatures on patient forms and preparing these for scanning into electronic chartServing as the liaison between the family and ABA staff (e.g., Notifying ABA staff/families of cancellations/schedule changes) Managing referrals (checking folders, entering referrals, follow up calls, and determining documentation needs).Assists in uploading, scanning and faxing of documents into the electronic medical record.
Requirements
Work hours
: 8am-5pm Monday through Friday. Employee will have 1 hour scheduled lunch breaks.
Hours subject to change at discretion of department
Must be able to work well with others.Pleasant telephone voice and manners - works well with the public.Excellent computer and data entry skills including typing speed and accuracy.Ability to be flexible and multi-task in fast paced environment.Attention to detail and excellent follow up.Ability to provide excellent service in demanding situations.Ability to work with families and children with special needsExcellent team player, engaged in delivering mission driven resultsStrong Organizational skillsEDUCATION/EXPERIENCE
:
Required
: Must possess high school diploma or GED-equivalent. Two or more years' experience in an ABA practice or pediatric health care industry.
Preferred
: Experience with Central Reach EMR system or other similar ABA systems, current Registered Behavior Technician certification
ESSENTIAL FUNCTIONS:
Create and monitor employee profiles in EHR and messaging systems.Assist with oversight of scheduling team.Update and monitor document management system in EHR.Assist with answering telephone calls, scheduling patient appointments and with new intakes as needed.Assist with monitoring of client attendance and communication to families regarding attendance policy.Coordinate with insurance and billing department to ensure benefits and eligibility requirements are met prior to service. Communicate information regarding benefits, eligibility, and payment information to clients' families.Schedule new client assessments and ensure that all necessary documentation has been completed to obtain authorization for services.Assist with day-to-day scheduling team duties, including session coverage and updating client/RBT schedules as needed.Review client/provider schedules and documentation for auditing purposes.Obtaining accurate patient demographic information and entering this information accurately into billing and scheduling system.Obtaining necessary signatures on patient forms and preparing these for scanning into electronic chartServing as the liaison between the family and ABA staff (e.g., Notifying ABA staff/families of cancellations/schedule changes) Managing referrals (checking folders, entering referrals, follow up calls, and determining documentation needs).Assists in uploading, scanning and faxing of documents into the electronic medical record.