Newton-Wellesley Hospital(NWH)
Dept Coordinator (Scheduling/Reception) (9:30-6:00pm)
Newton-Wellesley Hospital(NWH), Newton Center, Massachusetts, us, 02459
Newton-Wellesley Hospital Outpatient Rehabilitation Services has an opening for a full time Department Coordinator to join a team of clinicians and support staff focused on providing an exceptional customer experience with high quality care.
Provides departmental support by performing customer service, receptionist, and clerical duties. Demonstrates exemplary customer service that is friendly, helpful, and anxiety reducing to patients, peers, and clinicians. Works closely with fellow staff and clinicians to ensure a smooth scheduling process, by being informative and thorough. Answers phone calls; schedules appointments, screens and directs calls. Handles and files incoming patient referrals and faxes. Verifies insurance, updates registration when needed. Processes requests for information/medical records according to hospital guidelines. Maintains patient privacy and confidentiality, pays strict attention to detail with all processes.
Qualifications
Education/Experience
High school graduate or equivalent with minimum two years medical office experience; Associate degree preferred.Knowledge and Skill
Proficiency in Microsoft Office, data entry and other PC based applications required.
Knowledge of medical terminology required.Proficient in verbal and written communication.Demonstrated evidence of:
effective communication skillsability to problem solveability to get along with othersability to confront issues appropriatelyability to handle confidential and potentially sensitive information
EEO Statement
Newton-Wellesley Hospital will provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender age, national origin, disability, marital status, genetic information, veteran or active military status, gender identity or expression, or sexual orientation.
Provides departmental support by performing customer service, receptionist, and clerical duties. Demonstrates exemplary customer service that is friendly, helpful, and anxiety reducing to patients, peers, and clinicians. Works closely with fellow staff and clinicians to ensure a smooth scheduling process, by being informative and thorough. Answers phone calls; schedules appointments, screens and directs calls. Handles and files incoming patient referrals and faxes. Verifies insurance, updates registration when needed. Processes requests for information/medical records according to hospital guidelines. Maintains patient privacy and confidentiality, pays strict attention to detail with all processes.
Qualifications
Education/Experience
High school graduate or equivalent with minimum two years medical office experience; Associate degree preferred.Knowledge and Skill
Proficiency in Microsoft Office, data entry and other PC based applications required.
Knowledge of medical terminology required.Proficient in verbal and written communication.Demonstrated evidence of:
effective communication skillsability to problem solveability to get along with othersability to confront issues appropriatelyability to handle confidential and potentially sensitive information
EEO Statement
Newton-Wellesley Hospital will provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender age, national origin, disability, marital status, genetic information, veteran or active military status, gender identity or expression, or sexual orientation.