Mass General Brigham
Dept Coordinator (Scheduling/Reception) (9:30-6:00pm)
Mass General Brigham, Newton Center, Massachusetts, us, 02459
Description:
Newton-Wellesley Hospital Outpatient Rehabilitation Services has an opening for a full time Department Coordinator to join a team of clinicians and support staff focused on providing an exceptional customer experience with high quality care.
Provides departmental support by performing customer service, receptionist, and clerical duties. Demonstrates exemplary customer service that is friendly, helpful, and anxiety reducing to patients, peers, and clinicians. Works closely with fellow staff and clinicians to ensure a smooth scheduling process, by being informative and thorough. Answers phone calls; schedules appointments, screens and directs calls. Handles and files incoming patient referrals and faxes. Verifies insurance, updates registration when needed. Processes requests for information/medical records according to hospital guidelines. Maintains patient privacy and confidentiality, pays strict attention to detail with all processes.Qualifications:Education/ExperienceHigh school graduate or equivalent with minimum two years medical office experience; Associate degree preferred.
Knowledge and SkillsProficiency in Microsoft Office, data entry and other PC based applications required.
Knowledge of medical terminology required.
Proficient in verbal and written communication.
Demonstrated evidence of:effective communication skills
ability to problem solve
ability to get along with others
ability to confront issues appropriately
ability to handle confidential and potentially sensitive information
EEO StatementNewton-Wellesley Hospital will provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender age, national origin, disability, marital status, genetic information, veteran or active military status, gender identity or expression, or sexual orientation.Primary Location MA-Newton-NWH 159 WellsWork Locations NWH 159 Wells 159 Wells Avenue Newton 02459Administrative SupportJob Administrative SupportOrganization Newton-Wellesley Hospital(NWH)Schedule Full-timeStandard Hours 40Shift Day JobEmployee RegularJob Posting Oct 11, 2024
Newton-Wellesley Hospital Outpatient Rehabilitation Services has an opening for a full time Department Coordinator to join a team of clinicians and support staff focused on providing an exceptional customer experience with high quality care.
Provides departmental support by performing customer service, receptionist, and clerical duties. Demonstrates exemplary customer service that is friendly, helpful, and anxiety reducing to patients, peers, and clinicians. Works closely with fellow staff and clinicians to ensure a smooth scheduling process, by being informative and thorough. Answers phone calls; schedules appointments, screens and directs calls. Handles and files incoming patient referrals and faxes. Verifies insurance, updates registration when needed. Processes requests for information/medical records according to hospital guidelines. Maintains patient privacy and confidentiality, pays strict attention to detail with all processes.Qualifications:Education/ExperienceHigh school graduate or equivalent with minimum two years medical office experience; Associate degree preferred.
Knowledge and SkillsProficiency in Microsoft Office, data entry and other PC based applications required.
Knowledge of medical terminology required.
Proficient in verbal and written communication.
Demonstrated evidence of:effective communication skills
ability to problem solve
ability to get along with others
ability to confront issues appropriately
ability to handle confidential and potentially sensitive information
EEO StatementNewton-Wellesley Hospital will provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender age, national origin, disability, marital status, genetic information, veteran or active military status, gender identity or expression, or sexual orientation.Primary Location MA-Newton-NWH 159 WellsWork Locations NWH 159 Wells 159 Wells Avenue Newton 02459Administrative SupportJob Administrative SupportOrganization Newton-Wellesley Hospital(NWH)Schedule Full-timeStandard Hours 40Shift Day JobEmployee RegularJob Posting Oct 11, 2024