Self-Help
Commercial Loan Assistant
Self-Help, Chicago, Illinois, United States, 60290
WHO We Are:
Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we're committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we've constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.
We are seeking a temporary Commerical Loan Assistant to join our Chicago, Illinois team!
The Commercial Loan Assistant (CLA) will support Business Development Officers (BDOs) responsible for building Self-Help's commercial loan pipeline in the Chicago area. The CLA must provide excellent customer service to applicants regarding their loan applications and to those referring borrowers for a commercial loan. They will help applicants understand the loan process and collect their supporting documentation. They must be able to clearly communicate their assessments and borrower information back to the BDOs, relay questions when necessary, and set up appointments.
What You'll Do:
Answer applicants' questions via phone, email and in person about the loan process and completing the loan applicationTrack outstanding loan application items and follow up with borrowers to ensure timely receipt of necessary documentationUpload and organize files in on-line loan origination systemMaintain effective communication with applicants and internal staff on loan status, follow-up and documentation requests, and follow-up on borrower referrals from internal credit union staffAssist with loan closings, including collecting documents, producing and reviewing loan documentation, and conducting actual closings when needed.Assist BDOs with other tasks as assigned, including setting up appointments with borrowers as necessaryWhat You'll Need:
Associate's degree plus 2 years relevant experience or equivalent related experienceExcellent customer service skillsDemonstrated ability to communicate effectively, both verbally and in writingKeen attention to detail, ability to effectively organize and prioritize workStrong problem-solving skills including the ability to identify potential issues and find effective solutionsAbility to learn new information quickly and apply such learningsStrong technical aptitude to learn new systems, proficiency in Excel and WordEnglish/Spanish fluencyStrong commitment to mission - creating economic opportunity for traditionally underserved communities
Physical Requirements:
Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers.Must be able to occasionally lift and exert force of up to 40 pounds.
Compensation:
Competitive nonprofit compensation, based on experience.
Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.
Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we're committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we've constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.
We are seeking a temporary Commerical Loan Assistant to join our Chicago, Illinois team!
The Commercial Loan Assistant (CLA) will support Business Development Officers (BDOs) responsible for building Self-Help's commercial loan pipeline in the Chicago area. The CLA must provide excellent customer service to applicants regarding their loan applications and to those referring borrowers for a commercial loan. They will help applicants understand the loan process and collect their supporting documentation. They must be able to clearly communicate their assessments and borrower information back to the BDOs, relay questions when necessary, and set up appointments.
What You'll Do:
Answer applicants' questions via phone, email and in person about the loan process and completing the loan applicationTrack outstanding loan application items and follow up with borrowers to ensure timely receipt of necessary documentationUpload and organize files in on-line loan origination systemMaintain effective communication with applicants and internal staff on loan status, follow-up and documentation requests, and follow-up on borrower referrals from internal credit union staffAssist with loan closings, including collecting documents, producing and reviewing loan documentation, and conducting actual closings when needed.Assist BDOs with other tasks as assigned, including setting up appointments with borrowers as necessaryWhat You'll Need:
Associate's degree plus 2 years relevant experience or equivalent related experienceExcellent customer service skillsDemonstrated ability to communicate effectively, both verbally and in writingKeen attention to detail, ability to effectively organize and prioritize workStrong problem-solving skills including the ability to identify potential issues and find effective solutionsAbility to learn new information quickly and apply such learningsStrong technical aptitude to learn new systems, proficiency in Excel and WordEnglish/Spanish fluencyStrong commitment to mission - creating economic opportunity for traditionally underserved communities
Physical Requirements:
Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers.Must be able to occasionally lift and exert force of up to 40 pounds.
Compensation:
Competitive nonprofit compensation, based on experience.
Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.