Rhode Island Indian Council
Director of Client Services
Rhode Island Indian Council, Providence, Rhode Island, us, 02912
Director of Client Services: WIOA Job description
Job Overview
We are seeking a highly motivated and experienced Director of Client Services to lead our Workforce Innovation and Opportunity Act Program and ensure increased productivity in our services to the Native American community in RI, NY, CT, MA, NJ & DE. This role is pivotal in managing client relationships, driving customer satisfaction, and overseeing the execution of our services.
The ideal candidate must have excellent communication skills, understand the objectives of the program, the performance requirements, develop staff proficiency and a wide outreach initiative within the service area. The Director of Client Services will answer directly to the Executive Director and oversee the main contract project. The incumbent will also create initiatives and develop proper execution of check requests, case management, events, staff policies and procedures as well as follow the policies established by the organization.
Must have the ability to rotate skills gaps and apply training initiatives for staff efficiency. Must be proficient in Microsoft Office, internet explorer, online search engine, and previous knowledge of Federal Forms related to Indian Service and/or Health and Human Services.
The candidate must possess proven experience organizing and directing multiple objectives and programs, streamlining strategic initiatives, overseeing program management, and communicating objectives between departments and the Executive Team. The ideal candidate will have proven experience in a community action and supervisory/management role, with a special focus on executive-level reporting and advising.
Skills and Qualifications
Bachelor’s degree in Business Administration, Human Resources, Marketing, Public Relations, or a related field is desired. Combinations of education and/or work experience may substitute. High school diploma or equivalent is required.
8+ years in a directive role.
Proven experience in navigating and delivering services to a client population to meet performance targets is strongly preferred.
Excellent communicator in written and verbal form.
Extremely versatile, dedicated to efficient productivity, and goal-oriented.
Experience planning and leading strategic initiatives.
Preferred Qualifications
Nonprofit experience is a plus but not a requirement.
Experience with data analysis.
Experience with budget management.
The ability to work with Consultants.
Proven success in a project coordination role.
Strong project reporting skills.
Oversee monthly reporting.
Application questions
How many years of Management experience do you have?
What is the highest level of education you have completed?
Do you have the following license or certification: Driver's License?
Do you have the following license or certification: Tribal ID?
Do you have any other special licensing?
Benefits:
Dental insurance.
Health insurance.
Paid time off.
Vision insurance.
Schedule:
Monday to Friday.
Weekends as needed, community outreach events.
Job Type: Full-time.
Location: In-person, Providence, RI - Relocate before starting work (Required).
Pay: Based on Education & relevant experience.
Willingness to travel: 100% (Required).
Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act (Title 25, U.S. Code, Section 472 and 473). The Rhode Island Indian Council is committed to achieving full and equal opportunity without discrimination because of Race, Religion, Color, Sex, National Origin, Politics, Marital Status, Physical Handicap, Age, or Sexual Orientation. In addition to the above, the Rhode Island Indian Council is an Equal Opportunity Employer.
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Job Overview
We are seeking a highly motivated and experienced Director of Client Services to lead our Workforce Innovation and Opportunity Act Program and ensure increased productivity in our services to the Native American community in RI, NY, CT, MA, NJ & DE. This role is pivotal in managing client relationships, driving customer satisfaction, and overseeing the execution of our services.
The ideal candidate must have excellent communication skills, understand the objectives of the program, the performance requirements, develop staff proficiency and a wide outreach initiative within the service area. The Director of Client Services will answer directly to the Executive Director and oversee the main contract project. The incumbent will also create initiatives and develop proper execution of check requests, case management, events, staff policies and procedures as well as follow the policies established by the organization.
Must have the ability to rotate skills gaps and apply training initiatives for staff efficiency. Must be proficient in Microsoft Office, internet explorer, online search engine, and previous knowledge of Federal Forms related to Indian Service and/or Health and Human Services.
The candidate must possess proven experience organizing and directing multiple objectives and programs, streamlining strategic initiatives, overseeing program management, and communicating objectives between departments and the Executive Team. The ideal candidate will have proven experience in a community action and supervisory/management role, with a special focus on executive-level reporting and advising.
Skills and Qualifications
Bachelor’s degree in Business Administration, Human Resources, Marketing, Public Relations, or a related field is desired. Combinations of education and/or work experience may substitute. High school diploma or equivalent is required.
8+ years in a directive role.
Proven experience in navigating and delivering services to a client population to meet performance targets is strongly preferred.
Excellent communicator in written and verbal form.
Extremely versatile, dedicated to efficient productivity, and goal-oriented.
Experience planning and leading strategic initiatives.
Preferred Qualifications
Nonprofit experience is a plus but not a requirement.
Experience with data analysis.
Experience with budget management.
The ability to work with Consultants.
Proven success in a project coordination role.
Strong project reporting skills.
Oversee monthly reporting.
Application questions
How many years of Management experience do you have?
What is the highest level of education you have completed?
Do you have the following license or certification: Driver's License?
Do you have the following license or certification: Tribal ID?
Do you have any other special licensing?
Benefits:
Dental insurance.
Health insurance.
Paid time off.
Vision insurance.
Schedule:
Monday to Friday.
Weekends as needed, community outreach events.
Job Type: Full-time.
Location: In-person, Providence, RI - Relocate before starting work (Required).
Pay: Based on Education & relevant experience.
Willingness to travel: 100% (Required).
Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act (Title 25, U.S. Code, Section 472 and 473). The Rhode Island Indian Council is committed to achieving full and equal opportunity without discrimination because of Race, Religion, Color, Sex, National Origin, Politics, Marital Status, Physical Handicap, Age, or Sexual Orientation. In addition to the above, the Rhode Island Indian Council is an Equal Opportunity Employer.
#J-18808-Ljbffr