ERT
Service Support Engineer - NOAA CBU (On-site)
ERT, Fairmont, West Virginia, us, 26555
Position DescriptionERT is looking for a junior-level
Service Support Engineer
to support work at NOAA's Fairmont Facility. This position will focus on legacy and non-legacy systems and will provide support to both the data center and antenna lead engineers. In this role, your duties will include data center monitoring, corrective and preventive maintenance, data center walkthroughs, emergency maintenance response, and status reporting. You will provide back up support for our satellite antenna technician. You will also be required to support equipment and supply shipping/receiving, inventory support, and other administrative management activities of the data center and satellite systems. You should have experience in taking proactive steps to reduce the likelihood of system outages, spot potential problems before they occur, and work on a team of professionals providing multiple site data monitoring, maintenance, and logistical support. Responsibilities include:Provide primary support to legacy system operations at NOAA's CBU (Consolidate Back Up) FacilitySupport actual contingency or COOP exercises, in addition to infrequent routine and ad hoc actions onsite at CBUPerform systems administration on all servers, workstations, and peripherals located at CBUPerform network management of all Government operational networks and componentsPerform on-site network administration support, upgrades, and installationsTroubleshoot or verify information for documentation, planning and configuration managementTrack and report metrics for availability, data usage, error rates, packet types, packet types per time, and queue lengthsProvide backup support to the antenna lead, data center engineer lead, and non-legacy system engineerRequired Skills
4 years of experience as a data center technician, system administrator, or similar position.CompTIA ServerPlus, CompTIA Network, or CCNP certification would be advantageous.Knowledge of data center environments, servers, and network equipmentExperience in supporting data center monitoring and ensuring the efficiency of data center systemsExperience in installing, monitoring, and maintaining data center equipmentExceptional ability to work as part of a team, provide IT support, and resolve errorsAbility to keep up with advancements in data center infrastructure and technologiesProficiency in documenting network processesOral and written communication skillsWillingness to learn new skills to serve as back-up for antenna leadThe position may require working outside and climbing meteorological towers to service equipment. Training for climbing towers will be provided.Ability to carry a minimum of 20 lbs of equipmentWillingness to respond to network and server errors after hoursMust be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge to access applicable government facilities and systems.
EducationBachelor's in Computer Science, Information Technology, related degree or equivalent.
LocationWork is to be completed on-site at the NOAA facility in Fairmont, WV
SalaryThe salary range for this role is $53,000 - 202,000/year. This range is a good faith estimate based on similar roles across the organization. ERT uses several factors when extending an offer, including but not limited to, the position's scope and expected duties, a candidate's work experience, education/training, and key skills.
BenefitsAll full-time employees are eligible to participate in our flexible benefits package, which includes:
Medical, Rx, Dental, and Vision Insurance401(k) retirement plan with company-matching11 Paid Federal Government HolidaysBasic Life & Supplemental LifeHealth Savings Account, Flexible Spending and Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityEmployee assistance program (EAP)Tuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsProfessional Membership ReimbursementEmployee Referral ProgramCompetitive compensation planDiscretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company's performancePublication and Conference Presentation Awards with bonuses
ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Service Support Engineer
to support work at NOAA's Fairmont Facility. This position will focus on legacy and non-legacy systems and will provide support to both the data center and antenna lead engineers. In this role, your duties will include data center monitoring, corrective and preventive maintenance, data center walkthroughs, emergency maintenance response, and status reporting. You will provide back up support for our satellite antenna technician. You will also be required to support equipment and supply shipping/receiving, inventory support, and other administrative management activities of the data center and satellite systems. You should have experience in taking proactive steps to reduce the likelihood of system outages, spot potential problems before they occur, and work on a team of professionals providing multiple site data monitoring, maintenance, and logistical support. Responsibilities include:Provide primary support to legacy system operations at NOAA's CBU (Consolidate Back Up) FacilitySupport actual contingency or COOP exercises, in addition to infrequent routine and ad hoc actions onsite at CBUPerform systems administration on all servers, workstations, and peripherals located at CBUPerform network management of all Government operational networks and componentsPerform on-site network administration support, upgrades, and installationsTroubleshoot or verify information for documentation, planning and configuration managementTrack and report metrics for availability, data usage, error rates, packet types, packet types per time, and queue lengthsProvide backup support to the antenna lead, data center engineer lead, and non-legacy system engineerRequired Skills
4 years of experience as a data center technician, system administrator, or similar position.CompTIA ServerPlus, CompTIA Network, or CCNP certification would be advantageous.Knowledge of data center environments, servers, and network equipmentExperience in supporting data center monitoring and ensuring the efficiency of data center systemsExperience in installing, monitoring, and maintaining data center equipmentExceptional ability to work as part of a team, provide IT support, and resolve errorsAbility to keep up with advancements in data center infrastructure and technologiesProficiency in documenting network processesOral and written communication skillsWillingness to learn new skills to serve as back-up for antenna leadThe position may require working outside and climbing meteorological towers to service equipment. Training for climbing towers will be provided.Ability to carry a minimum of 20 lbs of equipmentWillingness to respond to network and server errors after hoursMust be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge to access applicable government facilities and systems.
EducationBachelor's in Computer Science, Information Technology, related degree or equivalent.
LocationWork is to be completed on-site at the NOAA facility in Fairmont, WV
SalaryThe salary range for this role is $53,000 - 202,000/year. This range is a good faith estimate based on similar roles across the organization. ERT uses several factors when extending an offer, including but not limited to, the position's scope and expected duties, a candidate's work experience, education/training, and key skills.
BenefitsAll full-time employees are eligible to participate in our flexible benefits package, which includes:
Medical, Rx, Dental, and Vision Insurance401(k) retirement plan with company-matching11 Paid Federal Government HolidaysBasic Life & Supplemental LifeHealth Savings Account, Flexible Spending and Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityEmployee assistance program (EAP)Tuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsProfessional Membership ReimbursementEmployee Referral ProgramCompetitive compensation planDiscretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company's performancePublication and Conference Presentation Awards with bonuses
ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.