Access Identity and Provisioning Manager (Telework)

WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide and many of our positions are suitable for teleworking. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is based at 1411 Brazos Street, Austin, Texas, but is eligible for telecommuting from anywhere in the State of Texas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: Seeking an IT professional to lead the Access Identity and Provisioning (AIP) team responsible for performing IT systems security access administration duties. The ideal candidate will have strong leadership skills and experience overseeing user account provisioning to including the creation, maintenance and deactivation of accounts. Must have the ability to communicate in a professional, customer-focused manner. Collaborates with other IT teams as well as business customers to accomplish work. WHAT YOU WILL DO: The AIP Manager is selected by and accountable to the IT Customer Services Director with the approval of Deputy Chief Information Officer and Chief Information Officer. Performs moderately complex (journey-level) managerial work administering the daily operations and activities of the AIP team to fulfill its mission within the IT division. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; addressing audit requests and monitoring budget expenditures. Supervises the work of others. Works under general supervision, with limited latitude for the use of initiative and independent judgment. Provides services related to technology used by TWC program areas providing services and support for a robust labor market and putting people back to work. Maintains a reliable, predictable work schedule. May be called upon to work outside of normal business hours to sustain operations or complete urgent assignments. YOU WILL BE TRUSTED TO: -Ensure adequate staffing for the team to provide optimum services to TWC programs and to sustain operations. -Communicate job requirements to employees and evaluate their performance. -Develop employee skills and build depth of expertise to position unit for technology changes and staff turnover. -Monitor and control unit's functions to optimize efficiency and effectiveness. -Monitor unit work in process and actively participate in maintaining and providing input to departmental dashboards. -Lead the development, documentation, and implementation of access management, procedures, and guidelines. -Oversee updates to all reference documents/manuals. -Oversee and monitor Access Management ticket/request queues. -Prepare detailed analyses and reports and audits as assigned. -Maintains confidentiality, thorough understanding of the handling of Personally Identifiable Information (PII) and Federal Tax Information (FTI). -Ensure compliance with all Federal, State, and agency laws, rules, policies, and procedures including IT Handbook and Standard Operating Procedures (SOPs) that govern TWC IT. -Contribute to teamwork and communicate effectively. -Promote an image of IT excellence. -May serve as backup to IT Directors or Managers. -Collaborate with CIO and IT directors to create and maintain IT's values and operating principles, work to establish a culture of accountability, teamwork, excellence, ingenuity, and innovation to promote an image of IT excellence. -Perform other duties as assigned to maintain IT operations. YOU ARE A GREAT FIT WITH: -Two years IT experience in progressive growth, management and leadership responsible position. -Three years of experience in identity and access management. -Experience with Active Directory and MS Office365 and Service Desk processes, and customer support environments. -Experience developing and implementing goals for IT teams. -Experience with IT budgets, purchasing, and contracts. -Experience with ITIL framework. -Experience building and maintaining strong relationships, successfully bridging IT and business. -Ability to document processes, create process diagrams, and training guides. -Skill in project and resource management. -Ability to analyze problems, develop solutions, communicate clearly and communicate effectively with technical colleagues and non-technical customers. -Ability to work in a fast-paced, cross-functional environment. -Knowledge of standard IT security policies, best practices, procedures, and tools. -Strong investigative and problem-solving skills. -Knowledge of Texas Workforce Commission programs. YOU QUALIFY WITH: -Three years of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency, six months of which must have been in an administrative management or supervisory capacity. -Relevant academic credits may be applied toward experience qualifications for this position. YOU GAIN: -A Family Friendly Certified Workplace -Telecommuting from anywhere in Texas -Competitive starting salary: $5,500.00 - $6,100.00/month -Defined Retirement Benefit Plan -Optional 401(k) and 457 accounts -Medical Insurance -Paid time off, including time for vacation, sick and family care leave -Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. VETERANS: Use your military skills to qualify for this position or other jobs Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf HOW TO APPLY: -To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo. -Applicants must be legally authorized to work for ANY employer in the United States. We will not consider applicants that will need sponsorship now or in the future. -In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. -A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.