Christian Brothers Automotive
Automotive Technical Support Specialist
Christian Brothers Automotive, Houston, Texas, United States, 77246
Company Description
Christian Brothers Automotive
At Christian Brothers Automotive, we're in the business of serving others. Fixing cars is the vehicle for us to do just that. Founded in 1982 with a mission to love our neighbors as ourselves, we've quickly grown to over 290+ locations across 30 states. From our shops across the country to our Home Office headquarters in Houston, we're committed to being a top place to work, prioritizing diverse perspectives, a joyful and collaborative work environment, and opportunities to serve our guests and communities.
Mission Statement: At Christian Brothers Automotive, we seek to glorify God by providing excellent and ethical automotive repair service for our customers.
Benefits:Hybrid & In-office Work ScheduleGroup Health, Vision, Dental, Disability, and Life Insurance.401K MatchEmployee Stock Ownership Program3 Weeks of Paid Vacation10 Paid HolidaysDiscounted Automotive Repair (at participating locations)Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollarJob Description
Job Title:
Automotive Technical Support Specialist
Job Location:
17725 Katy Fwy, Houston, TX 77094
Job Overview:
The
Automotive Technical Support Specialist
will be responsible for store-level technical support on automotive repair issues for technicians. At the core of our support model, we communicate and promote the "CBA Way", continuous learning, and our culture.
Technical Support: The
Automotive Technical Support Specialist
will assist technicians and service writers in proper diagnosis and repair procedures to facilitate a "fix it right the first time" model. This would include teaching best practices and time management while utilizing the resources available, including factory diagnostic tools, service information, and experience-based databases.
Responsibilities:
Provide Level 1 & 2 technical support for CBA technicians needing assistancePerform admin functions in internal CBA Technician collaboration platform, including posting responses and utilization of resourcesAssisting trainers with training events.Work with third-party support vendorsContinue to monitor, update, and provide industry-relevant resources for the Technical Assistance Center or T.A.C. collaboration platform.The Automotive Technical Support Specialist will also be responsible for demonstrating brand standards to CBA store employees on the proper way to do the following tasks:
Courtesy Inspection (using the established CBA process)Provide or Obtain Programming SupportProvide or Obtain European MFG SupportAccess general technical supportAccess training resources, including video, print, online and experience-basedObtain vendor support
Various duties beyond responsibilities will be required monthly, if not more often, and include:
Maintaining the ticketing system database.Submitting expense reports.Preparing training materials as needed.Teaching at CBA approved conferences as needed.Representing CBA to industry associations and at events.Reviewing preferred vendor class offerings
Qualifications
Highly computer proficient, including the ability to learn new softwareHighly organized, efficient and agile in tasks, amidst a chaotic environmentUpbeat, fast-paced, yet able to put others at easeAble to quickly recognize the highest priority or need and act/delegate accordinglyCan stop/start multiple tasks and pick up where they left off quicklyArticulate and professional - Excellent communication skillsComputer/IT experience is a plusA1-8 ASE certification a plusL1 ASE certification a plusOEM Certification a plusHybrid Certification a plusElectric Vehicle Certification a plusProficient in Microsoft Excel, Word, and PowerPointProficient in Email, Calendar, and task tracking softwareProficient in scan tool operation, including OEM tools (Tech2, wiTECH, IDS)Proficient in J2534 FLASH programmingProficient in Alldata, Mitchell, Motologic, Identifix, factory OEM repair sitesA team player who fits well with our core values and corporate culture of being Neighborly, practicing Transparency, Excellence, & JoyAccountable to the Brand, including the Franchisees, Home Office team, leadership team, and ultimately the Founder. The Automotive Technical Support Specialist will directly report to the Director of Automotive Technology.Education & Experience:
Experience in customer/client servicesAutomotive repair experience in OEM dealership and/or Independent Repair FacilityPhysical Requirements:
Occasionally bending, twisting, and turning.Sitting for extended periods of time.Occasionally lift and/or move up to 25 pounds.Workplace Environment:
This role will be located at the Home Office headquarters in Houston, TX.A great workplace culture that has won repeated Top Workplace accolades by the Houston Chronicle.Open office layout to promote collaboration, conversation, and teamwork.Options to work remote/home on Mondays and Fridays.Travel may be required in the defined geographic region. Travel to continuing education and industry events will be required. Store visits may also be required. Total travel time should be between 20-45 days per year.
Additional Information
Base Salary:
Competitive and commensurate with experience.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. CBAC maintains "At will" employment practices.
Videos To Watchhttps://vimeo.com/899355117https://vimeo.com/877679349https://vimeo.com/866552124
Christian Brothers Automotive
At Christian Brothers Automotive, we're in the business of serving others. Fixing cars is the vehicle for us to do just that. Founded in 1982 with a mission to love our neighbors as ourselves, we've quickly grown to over 290+ locations across 30 states. From our shops across the country to our Home Office headquarters in Houston, we're committed to being a top place to work, prioritizing diverse perspectives, a joyful and collaborative work environment, and opportunities to serve our guests and communities.
Mission Statement: At Christian Brothers Automotive, we seek to glorify God by providing excellent and ethical automotive repair service for our customers.
Benefits:Hybrid & In-office Work ScheduleGroup Health, Vision, Dental, Disability, and Life Insurance.401K MatchEmployee Stock Ownership Program3 Weeks of Paid Vacation10 Paid HolidaysDiscounted Automotive Repair (at participating locations)Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollarJob Description
Job Title:
Automotive Technical Support Specialist
Job Location:
17725 Katy Fwy, Houston, TX 77094
Job Overview:
The
Automotive Technical Support Specialist
will be responsible for store-level technical support on automotive repair issues for technicians. At the core of our support model, we communicate and promote the "CBA Way", continuous learning, and our culture.
Technical Support: The
Automotive Technical Support Specialist
will assist technicians and service writers in proper diagnosis and repair procedures to facilitate a "fix it right the first time" model. This would include teaching best practices and time management while utilizing the resources available, including factory diagnostic tools, service information, and experience-based databases.
Responsibilities:
Provide Level 1 & 2 technical support for CBA technicians needing assistancePerform admin functions in internal CBA Technician collaboration platform, including posting responses and utilization of resourcesAssisting trainers with training events.Work with third-party support vendorsContinue to monitor, update, and provide industry-relevant resources for the Technical Assistance Center or T.A.C. collaboration platform.The Automotive Technical Support Specialist will also be responsible for demonstrating brand standards to CBA store employees on the proper way to do the following tasks:
Courtesy Inspection (using the established CBA process)Provide or Obtain Programming SupportProvide or Obtain European MFG SupportAccess general technical supportAccess training resources, including video, print, online and experience-basedObtain vendor support
Various duties beyond responsibilities will be required monthly, if not more often, and include:
Maintaining the ticketing system database.Submitting expense reports.Preparing training materials as needed.Teaching at CBA approved conferences as needed.Representing CBA to industry associations and at events.Reviewing preferred vendor class offerings
Qualifications
Highly computer proficient, including the ability to learn new softwareHighly organized, efficient and agile in tasks, amidst a chaotic environmentUpbeat, fast-paced, yet able to put others at easeAble to quickly recognize the highest priority or need and act/delegate accordinglyCan stop/start multiple tasks and pick up where they left off quicklyArticulate and professional - Excellent communication skillsComputer/IT experience is a plusA1-8 ASE certification a plusL1 ASE certification a plusOEM Certification a plusHybrid Certification a plusElectric Vehicle Certification a plusProficient in Microsoft Excel, Word, and PowerPointProficient in Email, Calendar, and task tracking softwareProficient in scan tool operation, including OEM tools (Tech2, wiTECH, IDS)Proficient in J2534 FLASH programmingProficient in Alldata, Mitchell, Motologic, Identifix, factory OEM repair sitesA team player who fits well with our core values and corporate culture of being Neighborly, practicing Transparency, Excellence, & JoyAccountable to the Brand, including the Franchisees, Home Office team, leadership team, and ultimately the Founder. The Automotive Technical Support Specialist will directly report to the Director of Automotive Technology.Education & Experience:
Experience in customer/client servicesAutomotive repair experience in OEM dealership and/or Independent Repair FacilityPhysical Requirements:
Occasionally bending, twisting, and turning.Sitting for extended periods of time.Occasionally lift and/or move up to 25 pounds.Workplace Environment:
This role will be located at the Home Office headquarters in Houston, TX.A great workplace culture that has won repeated Top Workplace accolades by the Houston Chronicle.Open office layout to promote collaboration, conversation, and teamwork.Options to work remote/home on Mondays and Fridays.Travel may be required in the defined geographic region. Travel to continuing education and industry events will be required. Store visits may also be required. Total travel time should be between 20-45 days per year.
Additional Information
Base Salary:
Competitive and commensurate with experience.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. CBAC maintains "At will" employment practices.
Videos To Watchhttps://vimeo.com/899355117https://vimeo.com/877679349https://vimeo.com/866552124