Monitoring Admin

Description Position at Freedom Forever Competitive Pay + Benefits POSITION SUMMARY:The Monitoring Admin will support and assist the Monitoring Specialist within the Monitoring Departments. This position will assist with troubleshooting and resolving technical issues with the PV systems. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:Troubleshoot and resolve solar systems and service issues that arise with modules, inverters, monitoring and balance of system componentsEnsure PV performance monitoring by running reports on monitoring portalsData maintenance on PodioProvide prompt user supportEscalate issues to ManagerRequest service calls from Branch to close out monitoring alertsProvide set-up and general maintenance for new user accountsEffectively communicate with users & management teamAppropriately document issues and solutionsOther duties as assigned QUALIFICATION REQUIREMENTS: Education & Certifications: High School diploma is required, a college degree is preferred Experience:•Knowledge of the NEC and applicable codes and standard •Previous experience in the solar industry preferred Knowledge, Skills & Abilities: Excellent customer service skillsExcellent verbal and written communication skillsExcellent organizational and time management skillsStrong computer skillsAbility to interact with coworkers and participate in meetingsStrong customer service background preferredAbility to comprehend and follow written and verbal technical instructionsAbility to learn quickly and self-teachAbility to multitask in a fast-paced environment with changing prioritiesPHYSICAL DEMANDS AND ABILITIES: Regularly spend long hours sitting and using office equipment and computersRegularly move from sitting to standing positions effortlesslyRegularly spend long hours in intense concentration reviewing and entering financial information into a computerRegularly use hands and fingers to handle, control or feel objectsRegularly see details of objects that are less than a few feet awayRegularly speak clearly so listeners can understandRegularly understand the speech of another personFrequently work in on projects that require deadlinesFrequently bend to file and maintain filesOccasionally lift 5-10 poundsINDSJ1 Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.