Technical Support Engineer II

Our client is currently seeking a Technical Support Engineer II TitleTechnical Support Engineer IIPosition DescriptionRole Title (Moma Title): Technical Support EngineerDuration: 4 monthsWork Location: Council Bluffs, IA - Fully OnsiteWork Schedule: Normal Central Time Business Hours, Monday - FridayProject Overview:The goal of this team is to perform and develop a new process to inspect, test, and repair data center components.Overall Responsibilities:This role is a quality assurance position with primary focus to monitor and reduce damage to data center hardware parts.Work with minimal guidance to inspect / test components to determine functionality and properly disposition (damaged/scrap/re-inventory) based on data obtainedWork with minimal guidance to re-work part to the latest configuration and perform functional testingAssist in execution of the damaged parts process at the datacenter.This is the process for ensuring damaged parts are verified as damaged and quarantined and not mixed with good products.Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.Review, edit, improve, and create technical documentation (standard work instructions, troubleshooting documents, repair guides) based on data, investigations, technician feedback, and quality fundamentals.Gather and analyze inspection/test/manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities.Top Daily Responsibilities:Perform special damage inspection, diagnostic test, and repair (where applicable) of critical partPreparation and packaging of parts for re-inventory and re-usePerform first level root cause analysis of issues undercovered during inspection/testing of various platforms.Inspect hardware where applicable.Analysis fleet data to understand trends and extract actionable insights.Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data/analysis completed.Create slide presentations and spreadsheets to present data/analysis to stakeholders.Perform Special Damage Inspections/Repairs of Critical PartsPerform Printed Circuit Board Assembly (PCBA) Quick Testing for re-inventory boards.100 boards per weekPerform damage verification inspection for parts reported damaged by other onsite personnel.This is needed to insure parts are truly damaged.This inspection would involve up to 100 parts per weekRepair of Damaged PartsCleaning of thermal Paste for CPUsStraightening bent connectorsReplace missing parts - CPU carrier frames, dust covers etc.Periodic auditing of handling and ESD processes and packing used at different touch points at each Data CenterMandatory Skills/Qualifications:Education: Bachelor's Degree or equivalent experience in technical field3+ years experience in technical fieldGeneral knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)1st Level Failure Analysis (FA) ability for electronic partsFamiliarity with typical mechanical defects of electronic components and hardwareAbility to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and componentsFamiliarity with simple inspection equipment such as stereo microscopes and ring lightsAbility to use a PC to record / report dataAbility to write process instructions/ SOPsPeople Skills to work with and influence othersStrength: Medium to heavy materials handling required (e.g. Lifting, pushing/pulling etc.)Non-Essential Skills/Qualifications:Quality Assurance background in the electronics industryBackground in troubleshooting / repair of server / storage and networking productsKnowledge of spreadsheets and databasesSkill/Experience/EducationMandatory- Education: Bachelor's Degree or equivalent experience in technical field- 3+ years experience in technical field- General knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)- 1st Level Failure Analysis (FA) ability for electronic parts- Familiarity with typical mechanical defects of electronic components and hardware- Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components- Familiarity with simple inspection equipment such as stereo microscopes and ring lights- Ability to use a PC to record / report data- Ability to write process instructions/ SOPs- People Skills to work with and influence others- Strength: Medium to heavy materials handling required (e.g. Lifting, pushing/pulling etc.)Desired- Quality Assurance background in the electronics industry- Background in troubleshooting / repair of server / storage and networking products- Knowledge of spreadsheets and databasesSkill MatrixNo records foundCertificationsNo records found