Technical Support Engineer II

Our client is currently seeking a Technical Support Engineer II Overall Responsibilities:This role is a quality assurance position with primary focus to monitor and reduce damage to data center hardware parts. Assist the site leadership in efforts to reduce damage at each DC.This would involve spot checks of different process staging areas for proper handling, packaging and storage of parts. Assist inexecution of the damaged parts process at the datacenter.This is the process for ensuring damaged parts are verified as damaged and quarantined and not mixed with good products. Identify and escalate issues affecting part damage. Excursion Support - Provide support of key field campaigns and failure investigations.Top Daily Responsibilities: 1.Perform Special Damage Inspections/Repairs of Critical Parts 2.Perform Printed Circuit Board Assembly (PCBA) Quick Testing for re-inventory boards.100 boards per week 3.Perform damage verification inspection for parts reported damaged by other onsite personnel.This is needed to insure parts are truly damaged.This inspection would involve up to 100 parts per week 4.Repair of Damaged Parts 5.Cleaning of thermal Paste for CPUs 6.Straightening bent connectors 7.Replace missing parts - CPU carrier frames, dust covers etc. 8.Periodic auditing of handling and ESD processes and packing used at different touch points at each Data CenterMandatorySkills/Qualifications: Education: Bachelor's Degree or equivalent experience in technical field 3+ years' experience in technical field General knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)