Discovery Cube
Technical Support Specialist
Discovery Cube, Santa Ana, California, United States, 92725
Come join the fun and make a difference with Discovery Cube! For almost 25 years, we've been inspiring kids and educators alike with our hands-on science education initiatives and interactive exhibits. Our four core initiatives - STEM proficiency, early childhood education, healthy living, and environmental stewardship - are future-forward in promoting life-long-learning. Plus, with our immersive campuses in Orange County and Los Angeles, as well as our educational outreach programs, there are endless opportunities for learning exploration. As a prominent advocate for modern science education, we believe in empowering our learners with real-world applications and spotlighting science as a solution and force for good. Don't miss out on the excitement and join our important mission today!
Position:
Under the direction of the IT Director, the IT Technical Support Specialist supports the systems and software that enables the museum staff to efficiently and effectively accomplish daily operations. The Technical Support Specialist is responsible for the troubleshooting, maintenance, and support in the technological underpinnings for interactive exhibits, facility, point-of-sale, and back office needs. This position requires in-depth knowledge of computer software & hardware, audio / video hardware, wired and wireless networking.
Responsibilities:
Respond to support issues and requests for both museum floor and back office staff, ensuring efficient resolution of issues and accurate documentation of solutionsTroubleshoot a wide range of technical issues across hardware systems and applications, and escalate calls as needed to IT staff or the appropriate vendorUpdating computer systems and networksMaintaining working knowledge of technical problems, software issuesSetting up new employees on Office products/accountsResearching further information about prospective new software and hardwareCoordinate with different teams/departments on IT projectsInstall and maintain new hardware/SoftwareReplacing damaged hardware and software componentsProvision, update, and deactivate user accounts in Office 365Assists staff with troubleshooting audio/visual issues in conference rooms and event spaces as neededMaintain all audio and visual equipment including security cameras, TVs, projectors and amplifiersWork well with other departments to ensure that all IT needs are metUpdate the helpdesk, ensure tickets are closed in a timely mannerPrepare and adhere to current Systems documentation, policies and procedures that are consistent with industry best practicesMaintain and verify that all computer systems, desktop/laptop computers are maintained with the latest software updates, patches, and fixes required by the IT vendors to maintain supportEnsure all exhibit systems are backed up and that restoration procedures are maintained and tested to ensure 100% recoverabilityEnsure that all critical IT facilities including server rooms, wiring closets, UPS battery backup systems, audio visual equipment, etc. are clean and operational at all timesPerforms other duties as assignedExperience and Qualifications:
Minimum 2+ years of working in a hands-on user support/help desk environmentBachelor's degree in electronics engineering, computer science or related degree preferredAdditional Qualifications
:
Excellent listening skillsMust be adaptable and able to respond to last minute changesAbility to work independentlyAbility to communicate technical ideas in easy-to-understand language and speak effectively one-on-one and in front of groupsTeam oriented, with strong interpersonal skills, and ability to work successfully with othersSelf-motivated, detail-oriented, and have excellent analytical, problem solving, and documentation skillsKnowledge of Mac, Microsoft Office 365 and Windows operating systemsAbility to operate hand toolsAbility to effectively multitask and prioritize tasks in fast-paced environmentAbility to work under pressure and meet deadlinesAn aptitude for solving technical problemsExcellent verbal and written communication skillsPrevious experience in Galaxy (Point of Sale) desiredPhysical Requirements:
While performing the duties of this job, the employee is frequently required to use hands to operate, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is regularly required to stand, walk, sit, crawl and maneuver in tight spaces, including under desks, in server racks, perform lifting and carrying.
The employee must occasionally lift and/or move up to 50 pounds.
Work Environment:
Work is performed both inside the museum and outdoors. This role requires both remaining stationary as well as frequently moving about the museum to perform work.
Schedule:
8-hour shift, 5 days per weekAbility to work a flexible schedule which includes evenings, weekends and holidays is requiredWhat's In It For You:
Medical, dental and vision insuranceOptional supplemental insurance coverage401K with up to 4% match after one year for full-time employees14 Free general admission tickets per year4 Bubblefest tickets plus admission10% of on-site dining and shopping discountEmployee discounts through ADPAccrued paid time off for full-time employees10 paid company holidays
Compensation
Compensation
$22-$27 USD
Discovery Cube provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Position:
Under the direction of the IT Director, the IT Technical Support Specialist supports the systems and software that enables the museum staff to efficiently and effectively accomplish daily operations. The Technical Support Specialist is responsible for the troubleshooting, maintenance, and support in the technological underpinnings for interactive exhibits, facility, point-of-sale, and back office needs. This position requires in-depth knowledge of computer software & hardware, audio / video hardware, wired and wireless networking.
Responsibilities:
Respond to support issues and requests for both museum floor and back office staff, ensuring efficient resolution of issues and accurate documentation of solutionsTroubleshoot a wide range of technical issues across hardware systems and applications, and escalate calls as needed to IT staff or the appropriate vendorUpdating computer systems and networksMaintaining working knowledge of technical problems, software issuesSetting up new employees on Office products/accountsResearching further information about prospective new software and hardwareCoordinate with different teams/departments on IT projectsInstall and maintain new hardware/SoftwareReplacing damaged hardware and software componentsProvision, update, and deactivate user accounts in Office 365Assists staff with troubleshooting audio/visual issues in conference rooms and event spaces as neededMaintain all audio and visual equipment including security cameras, TVs, projectors and amplifiersWork well with other departments to ensure that all IT needs are metUpdate the helpdesk, ensure tickets are closed in a timely mannerPrepare and adhere to current Systems documentation, policies and procedures that are consistent with industry best practicesMaintain and verify that all computer systems, desktop/laptop computers are maintained with the latest software updates, patches, and fixes required by the IT vendors to maintain supportEnsure all exhibit systems are backed up and that restoration procedures are maintained and tested to ensure 100% recoverabilityEnsure that all critical IT facilities including server rooms, wiring closets, UPS battery backup systems, audio visual equipment, etc. are clean and operational at all timesPerforms other duties as assignedExperience and Qualifications:
Minimum 2+ years of working in a hands-on user support/help desk environmentBachelor's degree in electronics engineering, computer science or related degree preferredAdditional Qualifications
:
Excellent listening skillsMust be adaptable and able to respond to last minute changesAbility to work independentlyAbility to communicate technical ideas in easy-to-understand language and speak effectively one-on-one and in front of groupsTeam oriented, with strong interpersonal skills, and ability to work successfully with othersSelf-motivated, detail-oriented, and have excellent analytical, problem solving, and documentation skillsKnowledge of Mac, Microsoft Office 365 and Windows operating systemsAbility to operate hand toolsAbility to effectively multitask and prioritize tasks in fast-paced environmentAbility to work under pressure and meet deadlinesAn aptitude for solving technical problemsExcellent verbal and written communication skillsPrevious experience in Galaxy (Point of Sale) desiredPhysical Requirements:
While performing the duties of this job, the employee is frequently required to use hands to operate, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is regularly required to stand, walk, sit, crawl and maneuver in tight spaces, including under desks, in server racks, perform lifting and carrying.
The employee must occasionally lift and/or move up to 50 pounds.
Work Environment:
Work is performed both inside the museum and outdoors. This role requires both remaining stationary as well as frequently moving about the museum to perform work.
Schedule:
8-hour shift, 5 days per weekAbility to work a flexible schedule which includes evenings, weekends and holidays is requiredWhat's In It For You:
Medical, dental and vision insuranceOptional supplemental insurance coverage401K with up to 4% match after one year for full-time employees14 Free general admission tickets per year4 Bubblefest tickets plus admission10% of on-site dining and shopping discountEmployee discounts through ADPAccrued paid time off for full-time employees10 paid company holidays
Compensation
Compensation
$22-$27 USD
Discovery Cube provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.