Cynet Systems
Data Network Technician
Cynet Systems, West Mifflin, Pennsylvania, United States, 15123
Job Description:
Pay Range: $19.59hr - $32.65hr
Responsibilities:
Contributes to the team support for data network and server incident and event management including investigation, troubleshooting, reporting, resolution, root cause analysis and corrective action management - this includes on-call, off-hours support for on-site work.Coordinates with internal and Client teams in delivery of services to HDQ customers.Participates as a fully integrated member of the Data Networking team, responsible to the delivery of successful solutions and trouble resolution.Monitors data networks for performance, security and stability - takes action to identify trends and proactively address issues.Candidate is willing to work in a hands-on role deploying equipment in office and heavy-industry environments including Data Center areas, as required.Monitors, maintains and troubleshoots data or voice networks; responds to alarms or problems identified by tools.Implements pre-defined trouble-shooting procedures and scripts and escalates as appropriate.May assume vendor interface duties.Monitors and controls the performance and status of the network resources.Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.Provides guidance and direction for less-experienced technicians.Requirements:
High School Diploma + 4 years of experience required.ssociate's degree in the applicable technical field.Demonstrated expertise, either thru training, certification or work experience, managing Wired and Wireless networks, preferably in a Cisco environment.CCNA certification preferred.Minimum Requirements:
Demonstrated experience, or equivalent certifications/training, supporting data networking technologies in an enterprise environment, including:LAN switching and routing in a Cisco enterprise network environment.WLAN fundamentals and support of Cisco solutions.Server fundamentals.Desired Qualifications:
Cisco CCNA certification, or greater.Server hardware repair expertise.Project Management experience / certification.Experience with these additional technologies may be a plus:Palo Alto / Firewall support.dvance IP routing experience, including OSPF and BGP protocol solution design proficiency.Data center network support including Arista platform.Internet routing and security.Network security controls and related disciplines.Scripting or Programming in a Network environment (Ansible etc).Netbrain support.Personal Skills Required:
Results-oriented member of technical support teams; the successful candidate is a self-starter, able to manage complex incidents, proactively identify opportunities for improvement and develop innovative solutions.Excellent time management skills including ability to multi-task and effectively prioritize work.Excellent work ethic; willing to extend the extra effort and time required to meet critical deadlines.Strong oral and written communications skills; able to articulate ideas and listen effectively; professionally communicates with all customers, vendors and technical support staff, including remote customers and team members in foreign countries.Strong analytical, and problem-solving skills.ccomplished analyst able to manage complex technical problems through identification, design, solution definition and implementation.Demonstrated experience managing vendor relationships related to incident management, project coordination, relationship development and SLA maintenance.On call support required, including participation in team on call (24/7) rotation; candidate must be willing to work flexible hours as demanded by outage, migration & on-call activities.Hands-on team member willing to work in heavy industry/plant environments.
Pay Range: $19.59hr - $32.65hr
Responsibilities:
Contributes to the team support for data network and server incident and event management including investigation, troubleshooting, reporting, resolution, root cause analysis and corrective action management - this includes on-call, off-hours support for on-site work.Coordinates with internal and Client teams in delivery of services to HDQ customers.Participates as a fully integrated member of the Data Networking team, responsible to the delivery of successful solutions and trouble resolution.Monitors data networks for performance, security and stability - takes action to identify trends and proactively address issues.Candidate is willing to work in a hands-on role deploying equipment in office and heavy-industry environments including Data Center areas, as required.Monitors, maintains and troubleshoots data or voice networks; responds to alarms or problems identified by tools.Implements pre-defined trouble-shooting procedures and scripts and escalates as appropriate.May assume vendor interface duties.Monitors and controls the performance and status of the network resources.Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.Provides guidance and direction for less-experienced technicians.Requirements:
High School Diploma + 4 years of experience required.ssociate's degree in the applicable technical field.Demonstrated expertise, either thru training, certification or work experience, managing Wired and Wireless networks, preferably in a Cisco environment.CCNA certification preferred.Minimum Requirements:
Demonstrated experience, or equivalent certifications/training, supporting data networking technologies in an enterprise environment, including:LAN switching and routing in a Cisco enterprise network environment.WLAN fundamentals and support of Cisco solutions.Server fundamentals.Desired Qualifications:
Cisco CCNA certification, or greater.Server hardware repair expertise.Project Management experience / certification.Experience with these additional technologies may be a plus:Palo Alto / Firewall support.dvance IP routing experience, including OSPF and BGP protocol solution design proficiency.Data center network support including Arista platform.Internet routing and security.Network security controls and related disciplines.Scripting or Programming in a Network environment (Ansible etc).Netbrain support.Personal Skills Required:
Results-oriented member of technical support teams; the successful candidate is a self-starter, able to manage complex incidents, proactively identify opportunities for improvement and develop innovative solutions.Excellent time management skills including ability to multi-task and effectively prioritize work.Excellent work ethic; willing to extend the extra effort and time required to meet critical deadlines.Strong oral and written communications skills; able to articulate ideas and listen effectively; professionally communicates with all customers, vendors and technical support staff, including remote customers and team members in foreign countries.Strong analytical, and problem-solving skills.ccomplished analyst able to manage complex technical problems through identification, design, solution definition and implementation.Demonstrated experience managing vendor relationships related to incident management, project coordination, relationship development and SLA maintenance.On call support required, including participation in team on call (24/7) rotation; candidate must be willing to work flexible hours as demanded by outage, migration & on-call activities.Hands-on team member willing to work in heavy industry/plant environments.