Senior UX Researcher

Job Overview Job Description:About the Company:Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.About the Job:Has a working knowledge of both primary and secondary research methods and practices and is familiar with both qualitative and quantitative analysis methods. Applies human behavior principles and methodologies to research problems in order to design the best customer experience.Develops user-experience research plans, collects data, moderates design testing sessions, facilitates workshops with internal and external stakeholders and delivers research reports based on an understanding of how to interpret design principles and standards to evaluate effective designs.Responsibilities and Day-to-Day View:As a Sr. UX Researcher, you will:Gather foundational data to ensure a clear and current view of the production CX and its associated friction points.Use a multi-faceted research approach to gather formative data used in the squads discovery phase.Leverage available metrics to monitor the health of the CX and keep the team and business informed.Keep a pulse of the marketplace, potential disruptions, and how AT&T fits into the landscape.Evaluate experiences created in team and outside to ensure it aligns to defined strategy.Roll data points up into a compelling PoV.Facilitate routine experimentation to ensure ideas are being vetted continuously.Collaborate with fellow CX researchers, designers, content writers, and strategists to generate and refine customer experiences.Participate in several projects simultaneously while meeting tight deadlines.Demonstrate an understanding of business objectives and how to balance them with design and user needs.Utilize qualitative research methods including generative, formative, and evaluative methods.Conduct usability testing, ethnographic research, surveys, and competitive analysis.Create point-of-view documents. Employ online research tools, design thinking methods, and quantitative research methods.Job Contribution:Master's degree, or equivalent degree, in Human Computer Interaction, Market Research, or Industrial Design2 years of experience in the job offered or 2 years of experience in a related occupation utilizing qualitative research methods including generative, formative, and evaluative methods; conducting usability testing, ethnographic research, surveys, competitive analysis; creating point-of-view documents; and employing online research tools, design thinking methods, and quantitative research munication Skills: You have excellent communication, project management, and organizational skills. You're able to tell compelling stories about your work to partners and team members.Empathetic + Fun: You're well-versed in user-centered methodologies and design thinking. You design for consumer needs first and you enjoy doing it with a team.Supervisory: NoOur Senior UX Researcher, earns between $130,700.00-$196,100.00 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage. 401(k) plan Tuition reimbursement program. Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave. Paid Caregiver Leave. Additional sick leave beyond what state and local law require may be available but is unprotected. Adoption Reimbursement. Disability Benefits (short term and long term) Life and Accidental Death Insurance. Supplemental benefit programs: critical illness/accident hospital indemnity/group legal. Employee Assistance Programs (EAP) Extensive employee wellness programs. Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.AT&T is leading the way to the future - for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we've built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now#ConsumerTechnologyeXperienceWeekly Hours:40Time Type:RegularLocation:Bothell, WashingtonSalary Range: $130,700.00 - $196,100.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. Job ID R-40826 Date posted 10/07/2024