Network Support Technician

Summary:Handles requests for new or customized hardware and software, while maintaining an up-to-date inventory. Troubleshoots hardware and software issues, documenting problems and their solutions. Installs, updates, and repairs software on banking systems. Monitors daily system performance and conducts analyses to enhance efficiency. Aids in optimizing the Banks LAN and WAN hardware and software, as well as supporting the ongoing maintenance of its information systems. Performs additional related tasks as needed.ESSENTIAL DUTIES AND RESPONSIBILITIESMust have Jack Henry experienceAssists in the support of the Banks local and wide area network hardware and software.Sets up and maintains essential network operations, including assembling network hardware, and provides support to the Director of Network Services.Conducts troubleshooting to identify and diagnose common network issues.Upgrades network hardware and software components as necessary.Installs, upgrades, and configures network printing, directory structures, user rights, security settings, and file services.Offers technical support to users regarding network issues.Collaborates with other departments and vendors to report and resolve software, hardware, and operational problems.Addresses user inquiries regarding access to network resources.Establishes network users, user environments, directories, and security protocols for newly installed networks.EDUCATION and/or EXPERIENCEBachelors degree in Business Information Systems or Computer Science, along with three years of relevant experience in PC-based/LAN environments, or a comparable combination of education and experience.Proficient in diagnosing and resolving hardware and software configuration issues.Strong customer service skills to effectively manage challenging or emotional user situations; responsive to user needs, seeks feedback to enhance service, and fulfills commitments.Demonstrated ability to adapt to changes in the work environment, adjusting methods to best meet solution requirements, and capable of handling frequent changes, delays, or unexpected events. Willingness to work a flexible schedule, including occasional evenings and weekends.