Desktop Support Engineer

Role: Desktop SupportJob: Fulltime with benefitsOnly USC/GC can applyMore than 10-12 years of experience cannot applyLocation: Westlake Village, California, United StatesEssential Duties and Responsibilities include the following. Other duties may be assigned.Designs, specifies, configures, installs, and maintains local and wide area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, switches, modems, cabling, and Internet service providers.Designs and configures Virtual IP PBX's, IP phone installation and configuration, installation of routers and switches for internal and external clients.Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.Establishes and maintains network users, user environment, directories, and security.Works with clients to provide them with computer network services such as technical support and project implementation.Trains users on software and equipment usage.Responds to client needs and questions concerning their access to resources on the network, and the operation of various software programs.Develops and communicates standards for use, operations, and security of network, personal computers, and data.Communicates with other departments to report and resolve software, hardware and operations problems.Consults with department managers to develop system solutions consistent with organizational objectives.Researches and evaluates new technologies.Installs and tests software upgrades.Collects and analyzes network and memory utilization.Develops and implements disaster recovery procedures.Assures timely preparation of client emails as directed by MarketingAssures accurate and timely maintenance of Intra/Extranet websitesAssures Backup critical filesAssures the maintenance /repair/replace defective PC's and/or accessoriesMaintains records in CRM system for client inventory and configurationsProvides billing records and time managementUses products to monitor and report client network (WAN and LAN) activityTroubleshoot network problemsPC Helpdesk supportImplement company security/licensing policiesMonitors performance or programs after implementationPrograms clients internal and external client IP phones, systems and routersQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essentialduty satisfactorily. The requirements listed below are representative of the knowledge,skill, and/or ability required. Reasonable accommodations may be made to enableindividuals with disabilities to perform essential functions.EDUCATIONB.S. in a computer-related field or equivalent certificate is preferred.LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professionaljournals, technical procedures, or governmental regulations. Ability to write reports,business correspondence, and procedure manuals. Ability to effectively presentinformation and respond to questions from groups of managers, clients, customers,and the general public.MATHEMATICAL SKILLSAbility to work with mathematical concepts such as probability and statisticalinference, and fundamentals of plane and solid geometry and trigonometry. Ability toapply concepts such as fractions, percentages, ratios, and proportions to practicalsituations.