Insight Global
Tech Support Analyst
Insight Global, Lewisville, Texas, us, 75029
20-23 an hour
The Technical Support Associate will be responsible for providing desktop support and service restoration for daily operations and projects. They will be working in a complex, distributed computing environment and provide IT service support for PCs, MACs, software, hardware, and other network issues. This associate will also be collaborating with team members and customers and assisting in daily continuous improvement efforts.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Primary requirements/skills:2+ years of experience in supporting and troubleshooting computers, printers, servers, and other network issues in a corporate environmentStrong understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTPExperience with Microsoft Office and Office 365 servicesBackground in Windows 10 desktop implementation and supportSkilled in IT infrastructure architecture, communications protocols, and networking technology and hardwareGreat communication, time management, and problem-solving skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
The Technical Support Associate will be responsible for providing desktop support and service restoration for daily operations and projects. They will be working in a complex, distributed computing environment and provide IT service support for PCs, MACs, software, hardware, and other network issues. This associate will also be collaborating with team members and customers and assisting in daily continuous improvement efforts.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Primary requirements/skills:2+ years of experience in supporting and troubleshooting computers, printers, servers, and other network issues in a corporate environmentStrong understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTPExperience with Microsoft Office and Office 365 servicesBackground in Windows 10 desktop implementation and supportSkilled in IT infrastructure architecture, communications protocols, and networking technology and hardwareGreat communication, time management, and problem-solving skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.